Head of PGT-A/SR (m/f/d)

Your Responsibilities

• Manage daily operations of the PGT-A/SR workflow, ensuring adherence to TAT, quality standards, and processing capacity.
• Execute the diagnostic activities within the PGT-A service, ensuring strict adherence to validated protocols and consistently meeting the established KPIs
• Coordinate staff schedules, workload distribution, and daily task assignments to ensure consistent operational readiness.

• Act as a key point of contact for clinics and fertility specialists, ensuring clear, timely, and professional communication.
• Provide direct, accessible telephone support for any technical or documentation-related questions, promoting a high-quality and reliable service experience.
• Coordinate with internal teams to ensure that clinical partners receive accurate information.

• Ensure strict adherence to SOPs, quality standards, and regulatory requirements (ISO-based frameworks, internal QMS).
• Support investigation and documentation of deviations, non-conformities, CAPAs, and change controls.
• Maintain audit-ready documentation and assist during internal or external audits.

• Provide technical supervision across the PGT-A/SR pipeline, ensuring correct execution of all processes and QC steps.
• Troubleshoot technical issues, support root-cause analysis, and help implement corrective actions in coordination with QA and scientific teams.
• Ensure consistent application of validated workflows, QC criteria, and result governance procedures.
• Issue resolution, and seamless support throughout the PGT-A/SR process.

Your profile

• Bachelor’s or Master’s degree in Biology, Biotechnology, Genetics, Biomedical Sciences, or related fields.
• Minimum 3–5 years of experience in diagnostic or reproductive genetics laboratories (direct experience with PGT-A/SR workflows).
• Strong ability to communicate effectively with clinicians and partner clinics, providing clear guidance in both technical and clinical contexts.
• Previous experience in laboratory supervision or coordination.
• Strong understanding of quality systems and documentation practices.
• Native Spanish and strong English proficiency.

• Strong organizational skills and operational supervision.
• Ability to guide, support, and develop technical staff.
• Attention to detail and strong compliance mindset.
• Effective troubleshooting and data-driven problem solving.
• Clear and professional communication, both internally and with clinical partners.

Why us?

• Opportunity to contribute to a mission-driven environment supporting reproductive genetics.
• Professional growth in a high-impact laboratory setting.
• Competitive compensation package aligned with experience.
• Inclusive, collaborative, and international team culture.