Head of Operations

AI overview

Lead operational strategy and execution for a family-owned business, enhancing procurement, stock management, and compliance to drive growth and efficiency.

Head of Operations, Hertfordshire

Salary:            £70,000 - £90,000 (depending on experience) + Performance Bonus

Hours:             Full time: Monday – Friday

Benefits:        

  • 25 Days Holiday + 8 Days Bank Holiday
  • In house gym
  • Breakfast provided on Mondays, lunch provided on Fridays
  • A workplace where appreciation is shown through spontaneous rewards

  

A very fast‑growing family owned business with realistic future expansion plans are seeking a true Head of Operations.

Right now, our client’s senior team are stepping into the day‑to‑day. What we need is your leadership, your structure, your accountability, your expertise.

This is a chance to establish end‑to‑end operational leadership for a growing, ambitious business, setting the strategy, driving accountability, building capability, and delivering consistent results across purchasing, stock/inventory, transport, despatch & goods‑in, facilities and Compliance. You will own the KPIs, rhythms, and systems that ensure the company knows each day if it is “winning.”

What you’ll lead and improve

  • Purchasing & Procurement. You’ll build a professional procurement function to incorporate strategic sourcing, supplier management, cost reduction, forecasting, and team development. Currently the annual spend exceeds £6m
  • Stock & Inventory. You’ll take full control with emphasis on accuracy, turns, DIO, waste reduction, demand planning, and a clear stocking strategy for a business already holding stock in excess of £1m
  • Leadership, KPIs & Communication. You’ll install daily huddles, dashboards, accountability, cross‑team communication, and a culture that delivers. The team will know when they are winning and are always aspiring to win
  • Transport. You’ll introduce carrier strategy, SLAs, performance reviews, and smarter, cost‑effective routing.
  • Despatch & Goods‑In. You’ll lead the move to WMS and barcoding, redesign stock locations, improve picking accuracy, and embed proper KPIs.
  • Facilities & ISO. You’ll bring compliance, structure, scheduling, and ownership.

 

What’s in it for you?

  • Total ownership of operations in a business ready for change and further expansion
  • A leadership team who want structure and will back you to deliver it
  • The freedom to build the function your way - people, process, systems
  • A highly visible role where impact is immediate and measurable

Requirements

What you’ll need to succeed

  • Proven experience in procurement and strategic purchasing. (CIPS qualifications are a plus)
  • Strong operations leadership across warehouse, transport and inventory
  • Proven leadership skills with the ability to bring people with you and raise standards
  • Experience implementing WMS/barcoding (highly desirable) and improving material flow
  • Confidence with data, KPIs, and cost control
  • A hands‑on, steady, no‑nonsense approach
  • 5S and Lean experience would be highly desirable

 

If you want to transform a growing business, create clarity, drive performance, and build the operational backbone for the future, this is your role.

IND25

Perks & Benefits Extracted with AI

  • Free Meals & Snacks: Breakfast provided on Mondays, lunch provided on Fridays
  • Spontaneous rewards: A workplace where appreciation is shown through spontaneous rewards
  • Paid Time Off: 25 Days Holiday + 8 Days Bank Holiday

Universal Business Team (“UBT”) is a global enterprise spanning 19 countries across the United Kingdom, Europe, North America, Central America and Australasia. UBT, headquartered in Sydney, Australia, is a diversified business consultancy that supports clients with business-advisory and group-buying services with the objective to help businesses develop a competitive edge. UBT was launched in 2009 in response to the Global Financial Crisis to support client organisations that were either in distress or looking to improve their competitiveness and financial performance. Currently, UBT turns over $500M (AUD) and has aspirations for significant growth over the next three to five years. A recent decision was made to bring four separate global regions together under the one global brand and leadership team. UBT’s business advisory services comprise corporate training, consulting, recruitment, accounting, and group buying services. UBT facilitates leadership and business excellence for our client’s in their respective industries. Through the group buying function, UBT nurtures mutually-beneficial relationships between member businesses and world-leading providers of business goods and services. The outcome to which we strive is a “win-win” for small-to-medium enterprises and big business alike. UBT provides services and products to approximately 3,000 independent, family-owned businesses globally with combined annual revenues exceeding $12B (AUD). The majority are small to medium sized enterprises with typical annual revenue ranges between $5m-$20m. However, there are also some larger businesses with annual revenues in the range of $100m-$250m. The unifying feature of all UBT’s clients is that the owners are parishioners of the Plymouth Brethren Christian Church (PBCC). UBT (which is owned by the PBCC) supports clients by providing products, services and support designed to increase their profitability and growth. The after-tax profits generated by UBT are reinvested into community initiatives, predominantly through schools (established to educate the children of Brethren families) and charities, such as the Rapid Relief Team (“RRT”) and the Red Cross. UBT Recruitment are an Equal Opportunities Employer. We will apply a rigorous, objective selection process using non-discriminatory criteria, as far as possible on behalf of all the businesses we recruit for.To view our policy in full please contact [email protected]

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Salary
£70,000 – £90,000 per year
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