Head of Operations - Netherlands

About the job

Flatpay is one of Europe's fastest-growing fintech companies. In just over three years we've grown to more than 1,700 people across Denmark, Finland, Italy, Germany, France, the UK - and now the Netherlands. Our mission is simple: make card payments fair, transparent and stress-free for small and medium-sized merchants. One flat rate, all cards, no surprises.

The Netherlands is one of our most important growth markets, and operations is the engine that makes the rest of the business possible. We're looking for a Head of Operations to build that engine - and run it.

This is a hands-on leadership role. You'll own the operational backbone of Flatpay NL - merchant onboarding and KYC, customer support, logistics and provisioning, payout operations, facilities, and compliance with Dutch and EEA regulation. You'll build the local ops team, set the standard for how we work, and stay close enough to the day-to-day to spot what's broken before anyone else does.

You'll sit at the NL leadership table, and you'll be one of the people who decides what "good" looks like as the market scales.

Role: Head of Operations, Netherlands 
Location: Amsterdam, on-site 5 days a week 
Reports to: Managing Director, Netherlands

Please apply with an English CV

What you'll do

• Own the end-to-end operational performance of Flatpay NL: onboarding, KYC, CS, logistics, payouts, and facilities
• Build, hire and coach the local ops team - from frontline CS and onboarding agents through to team leads
• Run operational KPIs (onboarding time, KYC sendback rate, CS response time, payout accuracy) and drive them in the right direction every month
• Make sure we stay compliant with Dutch and EEA regulation - KvK, UBO, PSD2/IFR, surcharge rules - without slowing the business down
• Partner closely with Sales on the merchant journey, and with Finance and Compliance on processor relationships and payout flows
• Improve processes constantly. Where something's manual and stupid, automate it. Where something's broken, fix it this week, not next quarter.
• Keep the Amsterdam office running well as we grow into it

What we're looking for

Must-haves

• 3+ years in operations, with at least 2 leading a team
• Background in payments, fintech, banking ops, or another high-volume, high-growing environment
• Comfortable with data - you can pull a report, spot the anomaly, and act on it
• Fluent in Dutch and English

Nice-to-haves

• Direct experience with merchant acquiring, terminal provisioning, or processor relationships
• Scale-up experience where processes were still being built around you
• Comfort using AI tools to speed up operational work
• Strong working knowledge of Dutch compliance (KvK, UBO) and EEA payments rules (PSD2, IFR, surcharge)

Who you are

Ambitious. You want to win. You're not looking for a 9-to-5. Humble. You're driven without ego, and you make the team better. Sharp. You think fast, read people well, and learn quickly.
What we offer

• A seat at the NL leadership table from day one
• Real ownership - no politics, no bureaucracy
• A fast career path. We promote from within.
• An international team across 7+ markets

Sound like you?
Apply with your CV in English. We move quickly: if you're a fit, you'll hear from us within a week.

Why Flatpay?

Massive opportunity: Join at launch stage and shape our success in the Dutch market.
Uncapped earning potential: The more you sell, the more you earn.
Fast-track career growth: We promote from within, and we move fast.
Supportive culture: No politics, no bureaucracy – just good people building great things together.
International environment: Be part of a diverse, ambitious team across 6+ countries.