Head of Marketplaces

Build a Leading Marketplace Service and Drive Explosive Growth

Visualsoft is a leading digital agency renowned for delivering exceptional results in e-commerce and digital marketing. We're seeking a dynamic and experienced Head of Marketplaces to spearhead the creation and growth of our marketplaces department. 

This is a unique opportunity and a high-impact role where you'll have the opportunity to shape the strategy, build and mentor your own team of marketplace specialists, and drive significant revenue growth and profitability on platforms like Amazon, eBay, and hundreds of others for our clients.

A key aspect of this role will be collaborating closely with our sales team, providing marketplace expertise during pitches, and ensuring seamless onboarding of new clients through to the retention and delight of clients.

Your Role:

As the Head of Marketplaces, you will be the strategic and commercial leader responsible for the growth and performance of our client-facing marketplace division. You will lead and develop a team of marketplace professionals, providing them with the guidance and support they need to excel. Your focus will be on driving client growth and satisfaction through the development and execution of effective marketplace strategies, maximising efficiency, and establishing Visualsoft's reputation as a leader in delivering exceptional marketplace services through the talent and success of your team.

Key Responsibilities:

• Commercial Leadership & Growth: Drive significant revenue growth and profitability for our clients and the agency through the development and execution of effective marketplace strategies. Take ownership of the marketplace department’s commercial proposition and ensure the achievement of ambitious commercial targets.
• Team Leadership & Development: Build, lead, and mentor a high-performing team of marketplace experts, fostering a culture of collaboration, innovation, and client-centricity. Empower team members to take ownership, innovate, and deliver exceptional results.
• Client Strategy & Management: Develop and implement tailored marketplace strategies to meet the unique needs and objectives of each client. Cultivate strong, strategic relationships with key clients, acting as a trusted advisor and ensuring their long-term satisfaction.
• Amazon Expertise & Optimisation: Leverage in-depth knowledge of the Amazon ecosystem to drive exceptional client performance through expert management of Amazon SEO, advertising (PPC), promotions, content, and selling strategy.
• Marketplace Expansion & Diversification: Identify and evaluate new marketplace opportunities to expand our client's reach and diversify their revenue streams. Manage the onboarding and integration of new marketplace channels through strategic partnerships.
• Sales Enablement & Collaboration: Work closely with the sales team to provide marketplace expertise during pitches and proposals, develop compelling sales materials, and ensure a smooth handover of new clients to the delivery team.
• Technology & Automation: Evaluate, implement, and optimise the use of marketplace management tools and technologies to automate processes, streamline workflows, and enhance team efficiency.
• Data Analysis & Insights: Drive data-driven decision-making by monitoring and analysing key performance indicators (KPIs), identifying trends and opportunities, and generating actionable insights to optimise campaign performance.
• Innovation & Best Practices: Stay at the forefront of the evolving marketplace landscape, identifying and implementing innovative strategies and best practices to maintain a competitive edge and drive continuous improvement.

Requirements

• Experience: Extensive experience in marketplaces, with a proven track record of success in leading and scaling marketplace strategies, managing high-performing teams, driving significant revenue growth, and demonstrating commercial acumen.
• Leadership & Management Skills: Exceptional leadership, management, and mentoring skills, with the ability to inspire, motivate, and develop team members at all levels, fostering a culture of ownership and accountability.
• Strategic Vision & Commercial Acumen: Strong strategic thinking, analytical, and problem-solving skills, with a visionary approach to developing and implementing effective marketplace strategies and a keen understanding of commercial drivers.
• Communication & Interpersonal Skills: Excellent communication, presentation, and interpersonal skills, with the ability to build and maintain strong relationships with clients, partners, and internal stakeholders, including strong negotiation and influencing skills. 
• Industry Expertise: In-depth understanding of the landscape, including various marketplaces, connectors, technologies, and best practices.
• Data Acumen: Strong analytical and data analysis skills, with the ability to interpret complex data, identify key insights, and make data-driven decisions.
• Business Development & Sales Support: Proven ability to identify and capitalise on new business opportunities, build strategic partnerships, and drive revenue growth, including experience supporting sales teams in pitches and proposals.
• Technology Awareness: A strong interest in and understanding of emerging technologies, particularly in the context of marketplaces, with the ability to evaluate and implement new tools to improve efficiency and effectiveness, for example Artificial intelligence.
• Results Orientation: A strong focus on achieving results, with a passion for exceeding targets and driving continuous improvement.
• Resilience: Ability to thrive in a fast-paced, dynamic, and evolving environment, with a willingness to embrace change and innovation.
  

Benefits

• Competitive basic salary with great progression options
• Unlimited paid holidays - yes, that's not a typo!
• Hybrid working
• Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us!
• Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
• Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly
• A high-performance MacBook
• VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there's something for everyone!
• Free breakfast, fruit, hot and cold drinks and protein shakes
• Friday afternoon drinks to wind down for the weekend
• Pension scheme to help you save for the future
• Cycle to work scheme
• Discounts across our brands
• Regular team social events
• Training & development

So if you think you’ve got what it takes to join one of the UK’s leading eCommerce agencies, we’d love to hear from you.

A little formality… by applying, you implicitly consent to us processing your personal data for review for this vacancy only.

Our Values

We champion our clients
We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them.

We are one team
We believe in the power of collaboration - within our teams and with our clients. Together, there’s nothing we can’t achieve.

We create change
The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead.

We care about what matters
We are committed to making the world a little brighter and doing what’s best for our people, our community, and our planet.

Talent Hunter Referral Bounty - £500

Help us find the right talent to join our team, and get a handsome reward in return. It couldn’t be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty!

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Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective.

We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.