Head of Marketing - Employee Benefit

TLDR

Lead and grow an insurance team while ensuring high levels of customer satisfaction and exploring new business opportunities in the employee benefits sector.

Lead, direct, and coordinate the Employee Benefit Insurance team
Grow the business and ensure revenue goal is achieved
Support in identifying and developing new business opportunities for employee benefit insurance
Identify and explore growth opportunities with current client base
Work together with Placement / Technical team to deliver insurance proposals that are within clients
expectations
Develop and maintain relationships with key leaders in Health Insurance companies to support business
expansion
Direct the After Sale Department including Claim and Data and ensure clients’ claims and inquiries are
serviced accordingly to the highest standard
Put in place control mechanisms that enable achievement of high levels of customer satisfaction.
Ensure quality and service excellence to clients and 5/5 client satisfaction
Recruit, motivate, coach, evaluate, and retain a quality team
Ongoing communication of business strategy and results of the team
Continuously improve current systems and processes
Promote a culture of high performance and continuous improvement that values learning and
commitment to quality.

More than 10 years experience as Marketing manager in insurance or brokerage firms
Comfortable with leading team and responsible for the entire team’s achievements
Have wide network of potential clients
Have strong relationship with insurance companies
Solid understanding in Employee Benefit insurance products including Health, PA, DPLK and TPA
Excellent in selling, communication, negotiation, and persuasion skills
Experience leading After Sale team and negotiating with insurance on claim issues