Head of KYCB Operations (Southern Europe)

Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance. Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking! Our values: Customer focus | Prioritize customers in everything you do Ownership | Own your part, get things done Teamwork | Make (team)work easy Mastery | Continuously raise the bar Integrity | Always do what’s right, and respect people Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality. Discover the steps we took to create a discrimination-free hiring process. Join us as Head of KYCB Operations - Southern Europe and lead the scaling of our operations across Italy, Spain, and Portugal. You will partner closely with our Managing Director - Southern Europe, senior leaders and cross-functional teams to replicate our successful regional structure and ensure we balance operational efficiency with strict compliance and superior customer experience. 👩‍💻🧑‍💻 As a Head of KYCB Operations (Southern Europe) at Qonto, you will • Lead and scale the KYCB operations for three key markets (Italy, Spain, Portugal), adapting our global standards to local regulatory requirements. • Manage and develop a team of Team Leads as an experienced manager of managers, driving high performance and supporting their continued growth and effectiveness in role. • Drive operational performance to achieve ambitious targets across conversion, compliance (initial & periodic due diligence), and customer satisfaction. • Partner with the Managing Director to align operational execution with the strategic growth goals of the Southern European region. • Oversee BPO relationships and external partners to handle volume fluctuations and support the scaling of the Italian market specifically. 🤔 What you can expect • Market Context: You will be joining at a pivotal time to replicate the organizational structure we successfully built in France and Germany, with a specific focus on the growth of the Italian market. • Methodologies: You will work in a fast-paced environment that relies heavily on Lean management principles, visual management, and continuous improvement. • Tools: You will use banking back-office tools such as Forest admin, traditional ticketing tools like Zendesk, and Notion for project management. • Team: You will be part of a transparent, thorough, and caring team that values problem-solving and operational excellence. 🤝 About your future Manager Your manager will be Tannia Alexandra Rojas Quiroga, our Head of KYC/KYB. • Her path? Tannia has had an impressive journey at Qonto. She joined us in 2019 as a Customer Success Officer and rapidly evolved through the ranks—from Team Lead to Head of Customer Success—before taking on her current role as Head of KYC/KYB. Prior to Qonto, she spent over four years at b2s in various roles, rising to Production Manager where she led large teams and optimized operational performance. • What she can bring to the team? Tannia is a quality-driven leader who excels at transforming standard procedures into engines for constant improvement. With a strong background and deep expertise in operations and coaching, she is passionate about developing her team members and empowering them to grow. Her approach combines a strategic vision for scalability with a hands-on commitment to operational excellence. 🏅 About You • Experience: You have at least ~10+ years of total professional experience, with a minimum of ~3 years of experience managing people managers (not just individual contributors). • Industry Knowledge: You have a strong background in Fintech or Payments, with deep expertise in KYC, KYB, and AFC (Anti-Financial Crime) regulations. • Operational Skills: You have experience managing BPO (Business Process Outsourcing) partners and have successfully managed larger teams or scaled operations in a high-growth environment. • Mindset: You are a structured problem-solver who takes ownership of complex topics and can navigate regulatory frameworks beyond just reading the rules. • Languages: You are fluent in English and Italian. Proficiency in Spanish or Portuguese is a strong plus. At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.