About BabyMD:
BabyMD is India’s fastest-growing new-age pediatric clinic chain offering comprehensive care for children and their parents. From consultations and vaccinations to therapies, development assessments, and lactation support, we deliver holistic pediatric wellness through both physical clinics and telemedicine. In just six months, we've launched six clinics across Bangalore and are scaling rapidly—backed by elite healthcare investors like W Health Ventures and 2070 Health.
Job Overview:
We’re looking for a dynamic and high-ownership Inside Sales Manager to lead our sales team, ensuring every lead is nurtured from first contact to closure, and scale revenue. As BabyMD’s Head of Inside Sales, you will spearhead data-driven strategies, foster cross-functional collaboration with marketing, product, and operations, and deliver exceptional customer experiences. By translating real-time consumer insights into actionable growth initiatives, you’ll directly shape the company’s trajectory.
This is a full time work from office role
Location: HSR Layout, Bangalore
Type: Full-time (Work from Office) | Days: 6 days/week
Reporting to: Founder
Key Responsibilities:
1. Sales Strategy & Execution
- Lead & Mentor the Team: Manage and coach Inside Sales Executives (Care Managers) to consistently achieve or exceed monthly conversion targets.
- Drive Key Metrics: Oversee lead-to-customer conversion, first-call turnaround time (TAT), call quality, and customer retention.
- Upselling & Cross-Selling: Identify additional revenue opportunities across BabyMD’s suite of services (therapies, vaccinations, nutrition programs, etc.).
- Consumer Insight to Strategy: Translate on-the-ground insights into actionable sales approaches and share them cross-functionally to guide marketing and product decisions.
2. Sales Process Optimization
- Refine Pitches & Call Scripts: Conduct regular audits and feedback sessions to continuously enhance sales effectiveness.
- Establish SOPs & Best Practices: Define and enforce standard operating procedures for lead follow-up, CRM hygiene, and data capture.
- Offline Activation Support: Collaborate with offline teams to support community-based sales activities (e.g., health camps in societies and schools).
- Innovate & Experiment: Pilot new initiatives—be it new approaches to outreach, scripts, or follow-up tactics—to keep conversion rates trending upward.
3. Lead Management & Tools
- Own CRM & Dialers: Ensure complete and timely lead follow-up, proper journey tracking, and efficient use of sales tools (Dialers, WhatsApp, etc.).
- Optimize Lead Flow: Pinpoint and resolve any gaps in the journey—from lead acquisition to closure—to maximize conversion.
- Data Integrity & Analysis: Uphold rigorous standards for data capture so insights are reliable and actionable.
3. Cross-functional Collaboration
- Integrate with Operations & Marketing: Work closely with clinic operations and marketing teams to align on lead quality, consumer messaging, and brand positioning.
- Feedback Loop to Product Team: Share direct customer feedback to refine digital tools and improve the inside sales workflow.
- Champion the Customer Voice: Act as the liaison between customers and the broader organization, ensuring that real-time insights fuel continuous improvement.
5. Customer Retention & Experience
- Escalation Management: Serve as the first point of contact for escalated customer concerns; guide the inside sales team to ensure swift and empathetic resolution.
- Retention Initiatives: Identify at-risk customers based on engagement signals and work with the team to initiate proactive follow-up or corrective measures.
- Continuous Improvement: Share recurring pain points or patterns with product, operations, and marketing teams to drive service enhancements and boost overall customer satisfaction.
6. Performance Reporting
- Daily & Weekly Tracking: Monitor performance across key metrics (conversion rates, TAT, call volumes, etc.) and provide regular updates to leadership.
- Data-Driven Recommendations: Use analytics to identify trends or bottlenecks, recommending evidence-based adjustments to the sales strategy.
- Sales Targets: Consistently meet or exceed monthly and quarterly revenue goals.
Requirements
- 4–6 years of inside sales or telesales experience, preferably in healthcare or startups
- Strong track record of leading teams and achieving revenue goals
- Excellent communication in English & Kannada (Hindi is a plus)
- Highly analytical with sharp business acumen and customer-first thinking
- Street-smart, self-driven, and thrives in dynamic environments
- Proficient in CRM systems, Dialer tools, and WhatsApp-based sales communication
- Immediate joiners preferred; education from top-tier institutes is a plus (IITs/BITs/NITs, IIM/ISB, etc.)
Benefits
- Work directly with the Founders in a high-impact, high-growth environment
- Fast-track your career in a performance-driven, flat-structured organization
- Be part of building one of India’s most innovative pediatric health brands
- Competitive compensation, with ESOPs for high performers.
If you’re ready to own and scale BabyMD’s inside sales engine, while ensuring a first-rate customer journey, we’d love to hear from you!
