Head of HR Services (Dentons Business Services EMEA)

As Head of HR Services, you will lead the operational delivery of HR services across the UK, Ireland, and Middle East. You will drive process excellence, service consistency, and continuous improvement through a shared service model.

Responsibilities

The key responsibilities of this role include, but are not limited to:

• Lead and implement HR operational strategy aligned with business objectives.
• Oversee the HR Services function, ensuring efficient and high-quality service delivery across all regions.
• Drive consistency and continuous improvement initiatives of HR processes, policies and systems to enhance efficiency, accuracy and user experience.
• Optimise HR processes and systems, leveraging automation and digital tools, in collaboration with the HRIS team.
• Establish and monitor KPIs, SLAs, and operational dashboards to measure service performance.
• Ensure compliance with employment law and regulatory requirements across all jurisdictions.
• Oversee GDPR compliance and ensure robust practices are in place for data management and protection.
• Manage HR operations budget and resource planning.
• Build strong relationships with stakeholders and act as a senior advisor on HR operations.
• Communicate effectively with colleagues at all levels regarding HR services and process enhancements.
• Promote cross-functional collaboration to ensure joined up, user focussed HR delivery.
• Lead, coach, and develop the HR Services team to foster a culture of service excellence and innovation.

Requirements

• 8+ years’ experience in HR operations or shared services, with at least 3 years in a senior leadership role, preferably in a matrixed or professional services environment.
• Proven track record in process improvement, workflow redesign, and automation projects.
• Strong knowledge of HR systems, operational processes and continuous improvement methodologies.
• Excellent communication and stakeholder management skills.
• Working knowledge of UK employment law and GDPR; additional jurisdictional knowledge is beneficial.
• Data-driven approach to decision-making and performance monitoring.
• Demonstrated ability to lead high-performing teams and deliver change
• A proactive, inclusive leadership style with a focus on quality, service, and outcomes.

Benefits

• Private medical healthcare provided by Medicover 

• MultiSport card 

• Benefit Cafeteria system 

• Veterinary care for your pet provided by PetHelp 

• Option to join a private insurance plan 

• An additional day off for your birthday 

• Tailored learning & development opportunities 

• Hybrid work model with a modern office in Warsaw city center 

Why Join Us?

This is a unique opportunity to lead a vital part of the HR function and make a lasting impact on how we deliver for our people and the business.  You'll work with a progressive, professional HR leadership team at a firm committed to excellence and continuous improvement.

Firm Profile

Across more than 80 countries, Dentons helps you grow, protect, operate and finance your organisation by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you. www.dentons.com

Inclusion & Diversity

We are committed to building an inclusive culture here at Dentons where our people can thrive, regardless of their background or circumstance. As well as being the right thing to do, it makes good business sense too. A richness of backgrounds, experiences and perspectives helps us best serve our clients and the communities in which we operate. You can find out more about inclusion and diversity at Dentons on our website.

Equal Opportunities

Dentons is committed to providing equal opportunities for all. We welcome applications from everyone including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurodiversity, disability, or with parental or caring responsibilities. We also offer flexible working hours.

During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with us during the application process is treated in confidence.

If you have any questions about this or the role criteria, please email [email protected].