Head of Growth Operations

About The Team 

Secret Media Network is a digital entertainment and media group focused on recommending perfect plans, discovering great places, sharing things to do and relevant breaking news in different cities around the world. Our network is composed of Secret London, Secret Chicago, Secret LA, Secret NYC, Secret Sydney, Lisboa Secreta, Paris Secret, Madrid Secreto, Barcelona Secreta and More!

About the Role

We are looking for a Head of Growth Operations with a structured mindset, who loves to improve efficiency in everything and help scale and optimize operations across Secret Media Network. This role will be fully focused on designing, implementing, and improving processes that drive efficiency, scalability, and performance across the organization.

Process Design & Optimization

• Design, implement, and continuously improve operational workflows across SMN.
• Identify inefficiencies, bottlenecks, and areas of improvement, and translate them into scalable processes.
• Standardize ways of working to ensure consistency and predictability in execution between different regions: North America, Europe, APAC, Latam

AI Automation & Tooling

• Identify opportunities to automate manual processes using AI tools and internal systems.
• Collaborate with Tech/Data teams to implement scalable solutions.
• Leverage AI tools to improve productivity and execution speed.

Operational Excellence

• Partner with stakeholders to ensure processes are adopted and correctly implemented.
• Document and maintain clear operational playbooks.

Strategic Collaboration

• Work closely with Marketing, Product, Data, and Local teams to align operations with business needs.
• Act as a bridge between strategy and execution, ensuring operational feasibility.
• Align the organization's business needs with technological and operational solutions by managing critical tools and procedures

Performance & Metrics

• Define and track KPIs related to operational efficiency (e.g., post production time, output, quality).
• Use data to identify improvement opportunities and drive decision-making.

About You

• You hold a Master’s degree in Engineering, Mathematics, Statistics, or Data Analytics (STEM degree)
• 5+ years of experience in strategy/operations consulting, supply chain, media operations, marketing operations, or production management — ideally in large-scale, fast-paced, digital-first organizations.
• Strong experience in process design, optimization, and workflow automation.
• Comfortable working with data and defining KPIs to measure performance.
• Hands-on mindset: able to move from strategy to execution quickly.
• Experience with automation tools (e.g., Zapier, Make, Notion, Airtable, etc.) is a strong plus.
• Familiarity with AI tools and interest in leveraging them for operational efficiency.
• Strong communication and stakeholder management skills.
• Proficiency in both written and spoken English is a must

Benefits and Perks

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid
• Home office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance
• Flexible remuneration with a 100% tax exemption through Cobee
• English & Spanish Lessons
• WellHub membership
• We have free snacks, drinks, and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow

#LI-hybrid #LI-fulltime