Head of Fraud and Financial Crime Operations

🏡🏢This is a Hybrid role; the FinCrime team within Customer Operations work from our Manchester Offices 3 days per week.

The Role 🚀

We are looking for a seasoned first-line operational leader in Financial Crime and Fraud to manage our first-line teams serving UK and US customers.  This critical role is responsible for effective risk management, implementing and monitoring robust controls and leading multi-disciplinary teams. You will collaborate cross-functionally to ensure alignment across Capital on Tap driving best in class risk management and operational excellence.

Key Responsibilities 👏

• Build and lead high-performing teams prioritising professional growth, personal development, engagement, recognition and a shared sense of purpose. 
• Review and improve financial crime fraud processes, procedures, systems, and controls to drive continuous enhancement, strengthen the control environment and enhance customer trust. 
• Drive operational excellence by leveraging technology to streamline processes. mitigate risk and enhance the customer experience.
• Establish and monitor key performance indicators (KPI’s) to track performance and identify areas for improvement. 
• Stay current on regulations, legislation, industry best practice, and innovation in financial crime risk. 
• Manage financial crime and fraud operations in a fast-paced environment, adapting to constant changes and engaging cross-functional teams

We’re Looking For 🔍

• A senior leader with extensive experience in financial crime and fraud operations, specifically for business customers.
• A highly effective communicator with excellent leadership skills, capable of fostering effective interaction and collaboration with key stakeholders. 
• A subject matter expert who has a deep understanding of financial crime and fraud regulatory and legal requirements with a vast experience in conducting risk assessments and designing and testing mitigating controls
• An excellent understanding of traditional and emerging financial products and their associated risks 
• A proven track record of successfully leading and managing high- performing teams within a fast paced and dynamic environment. 
• Analytical thinker with the ability to interpret complex data and implement evidence-based decisions.
• An adaptable, pragmatic and resilient leader with a hands-on approach to problem solving.