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AJ Bell

Head of Enterprise Risk Management

Greater Manchester , United Kingdom
full-time

AI overview

Lead the design and implementation of a forward-looking risk management framework at a rapidly growing investment platform to enhance governance and decision-making.

As AJ Bell continues to grow and evolve, we are strengthening our Risk function and are looking for an experienced Head of Enterprise Risk Management to lead the Group’s risk management capability during an exciting period of development and transformation.

The Head of Enterprise Risk Management will own the design, enhancement, and delivery of our risk management framework — ensuring it remains forward‑looking, proportionate, and fully aligned to our strategic ambitions and regulatory obligations. 

This is a high‑impact role at the heart of the organisation that balances strategic insight with practical implementation. You will provide independent challenge and support to the business, helping leaders make well informed, risk aware decisions while strengthening our overall risk culture.

You will also act as business owner for our Governance, Risk and Compliance system, driving better data, smarter processes, and clearer risk accountability across the organisation.

You will work closely with the Board, Executive Committee, and Risk and Compliance Committee, providing high quality risk insight that supports strong governance and good customer outcomes.

What you will do:

Enterprise Risk Management and strategy

  • Lead the evolution of the Group’s risk management framework, ensuring it meets FCA expectations and grows with the business.
  • Develop and maintain the risk taxonomy, risk policies, and supporting standards to ensure consistency across the Group.
  • Continuously align risk management to strategy, regulatory change, and good‑practice developments.

Risk appetite and decision support

  • Lead periodic reviews of the risk appetite framework to ensure it remains relevant, measurable, and practical.
  • Embed risk appetite metrics into strategic planning and decision making across the organisation.
  • Provide independent second line challenge on strategic initiatives, change programmes, and new product proposals.
  • Support leaders in understanding and managing risks effectively, helping to build a strong risk-aware culture.

GRC system leadership

  • Act as business owner for the GRC system, ensuring it is used effectively across all business areas.
  • Drive automation, improved data quality, and more efficient risk management practices.
  • Provide guidance and training to first line risk owners to maximise the system’s value.

Enterprise risk oversight

  • Lead second line oversight of key risk categories including strategic, operational, technology, and conduct risks.
  • Coordinate identification and assessment of emerging risks, including regulatory and market developments.
  • Ensure timely escalation of risk issues and trends to senior management and governance committees.
  • Oversee quarterly and annual risk reporting to the Board and senior committees.
  • Contribute to the Group ICARA process, including scenario analysis and material harm workshops.
  • Implement and oversee risk and control self assessments across the organisation.

Stakeholder engagement

  • Build strong, collaborative relationships across the business while maintaining independent challenge.
  • Promote risk awareness through training and leadership engagement.
  • Work closely with Compliance and Internal Audit to support effective combined assurance.

About you:

We are looking for an experienced ERM leader who brings credibility, pragmatism, and strong stakeholder skills. You will ideally have:

  • Significant experience in enterprise risk management within FCA regulated financial services.
  • Proven experience embedding risk frameworks and risk appetite disciplines into day to day business activity.
  • Experience owning or implementing a GRC system.
  • Confidence engaging with Executives and the Board.
  • Strong analytical and strategic thinking skills.
  • Experience leading and developing a high performing risk team.

You will also be:

  • Pragmatic and commercially aware in your approach to risk.
  • Able to explain complex risk concepts in clear, business friendly language.
  • Collaborative, supportive, and constructive in your challenge.
  • Forward looking, with a keen eye on emerging risks and regulatory change.
  • Passionate about continuous improvement in risk processes and systems.

About us: 

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

Our perks and benefits

  • Competitive salary and discretionary bonus scheme
  • Starting holiday entitlement of 28 days, increasing up to 31 days with length of service plus a holiday buy and sell scheme
  • A choice of pension schemes with matched contributions up to 8% (9% after 2 years)
  • Death in service scheme
  • Buy As You Earn (BAYE) Scheme
  • Annual Free Shares Award Scheme
  • PMI
  • Health Cash Plan
  • Free gym membership
  • Employee Assistance Programme
  • Enhanced maternity, paternity, and shared parental leave
  • Paid time off for volunteer work
  • Charitable giving opportunities through salary sacrifice
  • Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
  • Professional qualification support
  • And much, much more!

Hybrid working

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.

Perks & Benefits Extracted with AI

  • Education Stipend: Professional qualification support
  • Flexible Work Hours: Paid time off for volunteer work
  • Health Insurance: Health Cash Plan
  • Social events: Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
  • Paid Time Off: Starting holiday entitlement of 28 days, increasing up to 31 days with length of service plus a holiday buy and sell scheme
  • Remote-Friendly: Hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office.
AJ Bell

We're now recruiting a Head of Customer Marketing (D2C) to be responsible for the acquisition, engagement and analysis of customers across the AJ Bell retail platform, taking ownership for the deployment of the company’s acquisition strategy, with a lens on delivering excellent customer outcomes and marketing budget. Working directly with the Head of Brand and Marketing Director, the role requires an excellent understanding of brand, marketing and customer behaviours in a digital marketing environment. The position is a strategically senior role, leading the setting of acquisition budgets, communication with customers, deployment of marketing spend and analysis of customer data whilst providing leadership of the retail customer team.What does the job involve?Overall responsibility for creation and deployment of customer acquisition budgetsResponsibility for retail customer communications strategy, with a focus on giving clear and accurate informationLeadership of retail customer team.Deployment of marketing spend to achieve agreed customer acquisition and cross-sell targetsAnalysis of customer behaviour trends, including presentations to executive management and BoardOwnership of media buying agency relationshipOwnership of internal relations with Brand, Product, Strategic Partnerships and Strategic Planning & GovernanceInteraction with Strategic Partnerships on customer pricing and retention strategiesSupporting and enabling the business to deliver good outcomes for retail customers by helping achieve any regulatory requirements, including consumer duty.Key Responsibilities:Execution of customer acquisition strategy, in line with regulatory requirementsWorking with Brand to maximise new funded customer conversionsDelivery of customer communicationsManagement of customer marketing teamReporting and development of customer behaviour modelsParticipation in senior management function for D2C platformCreation and delivery of MI reports for areas of responsibilityAbout you:You'll have the ability to acquire customers effectively in a heavily regulated environmentExcellent knowledge of customer marketing techniques in a digital marketing settingStrong leadership skills and ability to drive results against agreed budget envelopesAbility to negotiate effectively with external partiesEffective management of internal relationships across both D2C and Advised platformsAbility to anticipate trends in customer needsExcellent statistical knowledge and ability to communicate complex data effectively.Strategic planning skillsAbout us:AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 484,000 customers using our award-winning platform propositions to manage assets totalling more than £76.2 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.Headquartered in Manchester with offices in central London and Bristol, we now have over 1300 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years.What we offer:Starting salary of £90,000 - £110,000 (DOE)Generous holiday allowance increasing up to 31 days with service, plus bank holidaysHoliday buy/sell schemeHybrid working policyCasual dress codeDiscretionary bonusContributory pension schemeHealthcare Cash PlanBuy as you earn share schemeFree annual share schemePaid study support for qualificationsEnhanced maternity/paternity scheme from day oneBike loanSeason ticket loan portalDiscounted PMI and DentalFree gymPaid volunteering opportunities, free social events and moreAJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

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