Head of Engineering

Role Summary

The Head of Engineering at Eagle Eye Solutions is responsible for leading the engineering organization and for driving the evolution of the company’s cloud based technology platform to a more cloud-native SaaS architecture taking advantage of the emerging AI coding tools.

This role owns engineering strategy, delivery, and operational performance, ensuring Eagle Eye continues to deliver a highly reliable, secure platform for enterprise retail customers while executing a deliberate, multi-year technology transformation. The Head of Engineering is a senior leader who combines technical credibility, people leadership, and change management expertise

This role is central to Eagle Eye’s next phase of growth. It offers the opportunity to shape the future technical foundation of the business while leading teams through meaningful change, balancing innovation with reliability for global enterprise customers.

Key Responsibilities

Engineering Leadership & Transformation

• Define and execute the engineering strategy that supports Eagle Eye’s transition to a cloud-native, service-oriented architecture.
• Establish and communicate clear architectural principles, standards, and target-state designs.
• Lead the organization through architectural change while maintaining platform stability and customer trust.
• Act as a senior technical leader and escalation point for complex technical decisions.
  

Team Leadership & Capability Development

• Lead, develop, and coach engineering managers, technical leaders, and teams.
• Build cloud-native, DevOps, and platform engineering capabilities through upskilling and hiring.
• Set clear performance expectations, career pathways, and succession plans.
• Foster a culture of accountability, learning, and continuous improvement.
  

Delivery & Execution

• Ensure consistent, high-quality delivery of product features and platform modernization initiatives.
• Partner closely with Product Management to sequence transformation work alongside commercial priorities.
• Own delivery and engineering health metrics including reliability, throughput, quality, and technical debt.
• Improve Agile delivery practices while adapting them to a transformation context.
  

Architecture & Technical Governance

• Work with key stakeholders to manage the transition from tightly coupled or monolithic systems to distributed, cloud-native services.
• Guide and review key design and implementation decisions.
• Drive adoption of CI/CD, automated testing, observability, and resilience patterns.
• Balance team autonomy with architectural consistency and governance.
  

Operational Excellence & Risk Management

• Maintain high availability, performance, and security throughout the transformation journey.
• Lead incident management, post-incident reviews, and service improvement initiatives.
• Ensure compliance with enterprise security, data protection, and regulatory requirements.
• Manage engineering budgets, day to day cloud spend, and third-party technology partners.

Requirements

Required Qualifications

• Extensive experience in software engineering, including leadership of multiple teams.
• Demonstrated ability to lead complex technical change or platform modernization.
• Strong understanding of Google Cloud platform, distributed systems, and SaaS operating models.
• Ability to communicate clearly with engineers, product leaders, and executives.
• Degree in Computer Science or Engineering is desirable.

Preferred Qualifications

• Prior experience leading cloud-native transformation programs.
• Experience operating mission-critical platforms for enterprise customers.
• Familiarity with retail technology, loyalty, promotions, or high-volume transactional systems.
• Experience in publicly listed, regulated, or high-governance environments.
  

Key Competencies

• Technical transformation leadership
• Google Cloud native architecture and modernisation
• People leadership and talent development
• Experience and strong appetite for AI coding
• Delivery discipline and operational rigor
• Risk-aware, customer-focused decision-making
• Clear executive-level communication

Benefits

• A competitive base salary
• Bonus scheme with potential to earn up to 10% of salary dependent on your own personal behaviours, achievement of goals and company revenue targets
• Hybrid working and the opportunity to travel for business
• Generous annual leave package including
• 25 days paid annual leave
• 5 days paid sick leave which if unused gets added to your annual leave the next year
• Enhanced maternity / paternity leave and assistance in returning to work
• Contributory pension
• Support in continuous learning and self-development
• Simplyhealth scheme including
• Health care cash back
• 24 hour access to virtual doctors appointments
• 24 hour employee assistance programme
• Perks & savings
• Access to the paid Headspace app subscription
• Mental Health First Aiders to support employee’s mental wellbeing
• Employee Resource Groups focussed on underrepresented groups in Eagle Eye, including Purple Women
• Charity Committee committed to organising events throughout the year to raise money for those less privileged
• Cycle to work salary sacrifice scheme (via CycleScheme)
• Electric vehicle salary sacrifice scheme (via Octopus)
• A friendly, fun, growing team of people who work hard but love to play hard too, with bi annual get togethers