Head of EDM - Pipeline Operations

The Opportunity: 

The Head of EDM - Pipeline Operations is a critical leadership role responsible for driving operational excellence across high‑volume, time‑sensitive data and pipeline services. This leader will oversee multi-functional teams managing key datasets including ETFs, indices, pricing, security reference data, and managed data services ensuring accuracy, timeliness, and scalability of operations. 

Acting as both a strategic thinker and a hands-on operator, the Head of EDM - Pipeline Operations will shape the long-term vision for Manila-based operational teams while maintaining exceptional intraday service levels. The role requires a leader who is technically strong, decisive, proactive, and highly collaborative, with the ability to align teams, streamline processes, and support organizational growth. This is a unique opportunity to influence global data operations, strengthen infrastructure, and enable the business to scale effectively. 

Responsibilities: 

Operational Leadership & Strategy 

• Lead and scale multi-functional operations teams responsible for delivering high‑volume, intraday data services.
• Define and execute the operational strategy for pipeline, data, and workflow management to support long-term business growth.
• Maintain and strengthen operational excellence by designing robust processes, mitigating risks, and optimizing performance.
• Drive continuous improvement initiatives to increase automation, efficiency, and service quality. 

Data & Process Oversight 

• Oversee the management and quality of ETF, Indices, Pricing, Security Reference Data, and other core operational datasets.
• Ensure adherence to strict intraday SLAs and maintain accuracy and timeliness across all data delivery channels.
• Identify service weaknesses, operational gaps, and root causes of issues, and drive effective solutions with cross-functional partners.
• Collaborate with global data, technology, and product teams to ensure alignment on data priorities and workflows. 

 Team Leadership & People Management 

• Provide strategic and hands-on leadership to large, diverse teams to drive engagement, performance, and operational stability.
• Develop talent through coaching, mentoring, and structured growth opportunities.
• Foster a resilient, adaptable, and high-performing team culture that thrives in fast-paced and evolving environments. 

Stakeholder & Cross‑Functional Collaboration 

• Communicate clearly and effectively with internal stakeholders, clients, senior leadership, and partner teams across regions.
• Align cross-functional teams around shared operational goals and business priorities.
• Represent Manila operations in global forums, ensuring visibility and influence on enterprise-level initiatives. 

Decision-Making & Issue Resolution 

• Demonstrate strong technical and analytical capability to interpret complex datasets and operational processes.
• Make proactive, data-driven decisions to resolve high-impact issues and minimize operational risks.
• Plan to anticipate challenges, support scaling needs, and maintain operational stability and staff harmony. 

 Requirements: 

• At least 5+ years in senior management roles from Fintech, Investment management or operational services.
• Proven track record in managing operational processes and leading multi-functional teams.
• Experience in overseeing data management, including ETF, Indices, operational data sets including Pricing, Security Reference Data, and managed Data Services
• Experience in handling intraday SLAs with high volumes
• Amenable to work on hybrid set up, EMEA Shift (2PM-11PM MNL Time)

What We Offer:  

• Basic Salary, Nontaxable Rice and Transportation Allowance
• Performance Incentives
• 20 Days Annual Leave (Pro-rated)
• 2 Days Volunteer Day
• Employee Assistance Program: Mental Health Support
• Life Insurance and Optional Pension Plan: Upon regularization
• Family Benefits: Medical Reimbursement, Medical and Dental (HMO) 

Work Life Balance: Flexible hybrid work environment