Head of eCommerce

Booksy is a global platform for the beauty, wellness, and health industries, used by millions of consumers and service providers worldwide. In Poland, we are building an internal eCommerce ecosystem for salon owners — a place where professionals can purchase products, equipment, and supplies essential for running and growing their businesses. This project is a strategic revenue and engagement lever with significant growth potential.

We are now looking for a Head of eCommerce who will take full ownership of this area: business strategy, supplier acquisition, product strategy, operational excellence, and team leadership. This is a role for someone who can scale a two-sided eCommerce model — both the supplier side (brands/distributors) and the buyer side (salon owners).

Business Strategy & Growth

• Develop and execute the end-to-end eCommerce business strategy, covering both supply and demand.
• Drive GMV, revenue, orders, margin growth, repeat purchases, and overall business health.
• Build a scalable supplier base by establishing, negotiating, and managing partnerships with top distributors and brands in beauty, wellness, and health.
• Build and execute a strategy to increase adoption and purchase frequency among Booksy providers (beauty, wellness and soft-health businesses).
• Operate with a strong commercial mindset.
  

Product Vision & Roadmap

• Define the product strategy and roadmap, translating user insights and business needs into features and improvements.
• Work closely with Product & Engineering to shape a best-in-class buying experience for busy salon owners.
  

Operations & Execution

• Lead and develop a 10-person team across partnerships, sales, operations,marketing and product
• Oversee assortment, pricing, promotions, and margin structure, ensuring competitiveness and profitability.
• Ensure seamless end-to-end operations: logistics, delivery performance, returns, CX, and operational SLAs.
• Use data, experimentation, and rapid iteration to scale the business consistently.

Requirements

Who We Are Looking For

• Experience as Head of eCommerce / eCommerce Manager / Commercial Lead, ideally in fast-growth environments.
• Proven track record of building or scaling eCommerce from early stage to strong commercial results.
• Experience in the beauty, wellness, or health industries is a strong advantage.
• Strong commercial acumen and hands-on experience with supplier acquisition, vendor management, and negotiations.
• Ability to grow both sides of the marketplace: suppliers and customers (providers).
• Solid understanding of product strategy and cooperation with tech teams.
• Strong leadership skills — ability to hire, motivate, structure, and scale a high-performing team.
• Analytical, data-driven decision maker, comfortable with financial models and KPIs.
• Skilled in category management, pricing, CRM, merchandising, and performance marketing.
• Entrepreneurial mindset, willingness to take ownership, bias toward action.

What We Offer

• Strategic ownership of one of the most important growth initiatives within Booksy Poland.
• Work in a global tech company shaping the future of the service industry.
• Real opportunity to create impact for hundreds of thousands of providers using Booksy.
• A collaborative, supportive culture and a clear development path.
  
  

Benefits

• Private medical care from Allianz health;
• Additional life insurance from PZU;
• Multisport card;
• Online consultations with Psychologist Booksy;
• Access to English online language training;
• Pethelp - insurance for pets;
• Employee wellbeing platform Worksmile.

A bit about Booksy:

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you.

~ Booksy Team