Head of Digital Banking

Our client, a leading commercial bank in Tanzania, is seeking a Head of Digital Banking to shape and execute its digital strategy, drive innovation, and enhance customer experience through digital channels and products. This role includes developing digital products across assets and liabilities, optimizing digital banking solutions, and fostering adoption and revenue growth.

The position involves building strategic partnerships with fintechs, telcos, and payment service providers to expand the bank’s digital footprint and create new business opportunities. The Head of Digital Banking will engage with key stakeholders, including regulators, to ensure compliance and position the bank as a leader in digital financial services.

The successful candidate will identify and develop new revenue streams using emerging technologies and digital-first business models, driving financial inclusion, optimizing operational efficiencies, and leveraging AI and analytics to enhance customer engagement and growth.

This role requires a visionary leader with a strong understanding of market trends, regulatory landscapes, and evolving customer expectations to effectively lead the bank’s digital transformation.

Principle Responsibilities 

1. Digital Strategy & Digital Innovation

• Develop and execute the bank's digital banking strategy aligned with business objectives.
• Identify and implement emerging digital trends and best practices.
• Lead initiatives to enhance digital presence and customer engagement.

2. Product Development & Management

• Oversee the development and management of digital banking products and services.
• Ensure seamless integration of digital platforms with core banking systems.
• Collaborate with internal teams for effective product rollout.

3. Customer Experience & Engagement

• Enhance user experience to drive digital adoption.
• Analyze customer behaviors to optimize services.
• Ensure a seamless and secure omnichannel banking experience.

4. Revenue Growth & Business Development

• Identify monetization opportunities for digital banking services.
• Develop partnerships to expand revenue streams.
• Initiate strategies for customer acquisition and retention through digital channels.

5. Risk & Compliance Management

• Ensure compliance of digital platforms with regulatory and security standards.
• Implement risk mitigation strategies for digital transactions.
• Collaborate with compliance teams for fraud prevention and data protection.

6. Leadership & Team Management

• Drive cultural change towards digital adoption.
• Build and lead a high-performing digital banking team.
• Foster a culture of innovation and provide strategic direction to team members.

7. Reporting and Regulatory Compliance:

• Build and maintain relationships with local regulatory bodies to ensure compliance with changing regulations.
• Ensure full compliance with all relevant regulations, including Anti-Money Laundering (AML) policies.
• Prepare reports and presentations for stakeholders, offering insights and recommendations for decision-making.

Requirements

• Bachelor’s degree in business, Finance, or a related field (master’s degree preferred). 
• Experience in managing partnerships with fintech firms, payment processors, and digital service providers. 
• Excellent leadership, analytical, and project management skills. 

Benefits

If you believe you possess and can clearly demonstrate your ability in the required relevant criteria for this role, please submit your application, including copies of relevant academic and professional certificates and testimonials, your curriculum vitae, details of your current position, current remuneration, as well as email and telephone contacts of three (3) referees who can speak of your competence, character, and integrity. 

For the full details on this position and how to apply, kindly log onto our e-recruitment platform via https://deloitte-eastafrica.workable.com/

All applications MUST be submitted through the e-recruitment portal to be considered, and your application must be received by no later than 15th August 2025 and addressed to:

The Director,

Executive Selection Division

Deloitte Consulting Limited

Deloitte Place