This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in the United States.
This senior leadership role offers the chance to shape and scale a high-performing Customer Success organization in a fast-growing, innovative environment. You will own the strategy for customer retention, expansion, and long-term growth, ensuring clients achieve measurable outcomes while maximizing the value of the platform. Leading a talented team, you will implement scalable processes, foster executive-level relationships, and use data-driven insights to drive revenue growth. The role requires close collaboration with cross-functional teams including Sales, Product, and Marketing, allowing you to influence both product development and go-to-market strategies. You will be instrumental in creating a culture of accountability, customer focus, and continuous improvement while having a direct impact on business success.
Accountabilities:
Drive Net Revenue Retention (NRR) by ensuring customer retention, expansion, and long-term revenue growth.
Lead, mentor, and develop a high-performing Customer Success team with clear performance accountability.
Plan and execute strategic account initiatives to drive GMV growth and foster value-based customer partnerships.
Proactively manage customer health, adoption, and renewal success to mitigate risk.
Build and scale Customer Success processes, playbooks, and operating rhythms to support organizational growth.
Leverage customer insights and data to guide strategy, forecasting, and cross-functional decision-making.
Act as the Voice of the Customer, influencing product enhancements and go-to-market priorities.
Cultivate a team culture focused on accountability, collaboration, and continuous improvement.
Requirements:
8+ years of experience in Customer Success, Account Management, or Expansion leadership within B2B SaaS or transaction-based platforms.
Proven track record leading teams responsible for retention, expansion, and revenue growth.
Strong commercial mindset with experience managing usage-based or GMV-driven business models.
Executive presence with the ability to influence senior stakeholders both internally and externally.
Highly data-driven, capable of translating metrics into actionable growth strategies.
Experience scaling teams and building operational frameworks in high-growth environments.
Bonus: Experience in photography, creative services, marketplaces, or other service-driven verticals.
Benefits:
Competitive salary and meaningful equity participation.
Collaborative, transparent, and growth-oriented culture with bi-annual reviews and feedback cycles.
Flexible work schedule and generous time-off policy, including unlimited vacation and flexible sick days.
Paid medical leave and paid parental leave.
Opportunities to meet the full team in person twice yearly.
Fitness and wellness support, including free FitOn membership with monthly credits.
Annual learning and development budget of $500.
Tools and resources to support productivity and personal growth.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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