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Amplemarket

Head of Customer Success

Remote

AI overview

Lead and scale the Customer Success organization while enhancing customer experiences and driving revenue growth through strategic account management.
What is Amplemarket all about?
Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore.
In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this.
Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta.
 

Amplemarket is seeking a dynamic and experienced Head of Customer Success to lead and scale our Customer Success organization. You will be responsible for driving customer retention, satisfaction, and revenue growth by overseeing the development and execution of both customer success and account management strategies.
Your mission will be to ensure that Amplemarket delivers an exceptional experience to our customers, leading to long-term partnerships and expansion opportunities.

 

You will:

  • Lead and develop a high-performing Customer Success team, ensuring revenue and retention goals are met.
  • Own Net Revenue Retention (NRR) targets, proactively reducing churn and driving expansions.
  • Implement structured expansion strategies and optimize upsell/cross-sell opportunities.
  • Define and execute a structured expansion strategy, ensuring CSMs proactively identify and close expansion opportunities. Work cross-functionally with Sales & Marketing to optimize expansion playbooks.
  • Align with Sales, Product, and Marketing to champion the customer voice and maximize engagement.
  • Optimize customer journeys, enhancing onboarding, adoption, and long-term success.
  • Monitor customer health, proactively preventing churn and maximizing lifetime value.
  • Leverage data insights and customer feedback to drive continuous improvement.
  • Improve Net Promoter Score (NPS) by enhancing customer experience and advocacy.
  • Drive multi-year renewals, case studies, and scalable advocacy programs.
  • Enhance CS processes and automation to scale retention and expansion efforts.

Who we’re looking for:

  • 6+ years of experience in Customer Success, with at least 3 years in a leadership role, preferably in a B2B SaaS environment.
  • Proven track record in driving customer retention, expansion, and satisfaction at scale.
  • Strong leadership skills with the ability to inspire and grow a high-performing team.
  • Data-driven mindset with expertise in tracking, measuring, and acting on customer success and account management metrics.
  • Exceptional communication skills and experience working with C-level executives.
  • Ability to thrive in a fast-paced, high-growth environment.
  • Experience with customer success tools, CRMs, and account management best practices.
  • Fluency in English is required.
 
A little more about Amplemarket:
 
We offer:
  • Nice work environment
  • Competitive Salary
  • Health Insurance
  • Stock Options
  • Annual Company Trip in a secret location
  • and more!

 

 
Amplemarket is committed to creating an inclusive employee experience for all.
Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!

Perks & Benefits Extracted with AI

  • Health Insurance: Health Insurance
  • Nice Work Environment: Nice work environment
  • Stock Options: Stock Options
Amplemarket

Important Notice: Beware of Recruitment Scams It has come to our attention that there are fraudulent activities targeting job seekers, where individuals are impersonating Amplemarket by using fake profiles, domains, and emails.Please be informed that Amplemarket always uses our main domain (amplemarket.com) for all hiring and recruitment purposes. Any communication or offer not originating from an amplemarket.com email address should be regarded as suspicious. We will never request personal financial information (such as bank account details) during the initial application or interview process. Our hiring process does not involve transferring money or making payments of any kind to secure a position. Amplemarket is not responsible for any loss or damage incurred as a result of job scams or fraudulent activity by third parties misusing our company name. If you have any doubts about the legitimacy of a job opportunity with Amplemarket, please contact our HR department directly. We advise you to verify the authenticity of any job-related communications claiming to be from Amplemarket. If you have any concerns or doubts, please contact us directly through our official channels. Your security is our priority. Thank you for your vigilance and understanding.

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