Head of Customer Strategy

Databook is the world’s first AI-powered enterprise customer intelligence platform. Dubbed “Moneyball for Sales”, Databook was founded in 2017 to give enterprise sales representatives and go-to-market teams a differentiating advantage. Today, leading enterprise companies rely on Databook to help their teams engage as experts – improving the buying experience for customers and accelerating revenue acquisition. Our customers include Microsoft, Salesforce, Databricks, and more. We are a Series B company backed by Bessemer Ventures, DFJ Growth, M12 - Microsoft’s Venture fund, Salesforce Ventures and Threshold Ventures. We are a customer-focused, innovative, and collaborative learning organization. We are headquartered in Palo Alto, CA with a distributed team working across the globe.

About the Role: 

Databook is seeking a highly driven candidate with a passion for leading customer success, building strong customer relationships, and scaling a business for the position of Head of Customer Strategy (CS).

The Head of CS (Director) will be the leader of a CS team, responsible for our entire post-sales book of business and will work directly with our customers on a regular basis: sales and marketing leaders at some of the largest and fastest-growing tech and consulting companies in the world. As CS Director, your ultimate responsibilities will include driving high customer retention, account growth, and delivering business solutions that utilize our industry-leading technology to enhance our customers’ revenue performance. Your team will manage a portfolio of accounts and is responsible for managing the end-to-end customer lifecycle. In a leadership role you will be responsible for a high-performing team supporting some of the largest and most complex companies in the world, responsible for team based success metrics as well as account success. Operationally the CS Director is a core contributor to driving operational excellence in the GTM organization at Databook - they will be supporting projects and initiatives that enable scalability for this rapidly growing team and company. 

If you’re passionate about Sales AI, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, then becoming Databook’s CS Director is the career path for you!

Required Skill Set: 

• 8-12 years of relevant experience across customer success, consulting and/or enterprise sales 
• Excellent customer facing skills backed with demonstrated problem solving and analytical mindset 
• Strong understanding of the enterprise GTM sales ecosystem and different roles and responsibilities of each stakeholder
• Demonstrated ability to run multiple engagements in parallel and ability to form strong and lasting relationships with key stakeholders, both external and internal
• Has managed a team of 4-8 managers/consultants/associates in their current/last role
• Strong familiarity with income statements and financial metrics
• Experience working cross functionally and an ability to communicate complex concepts succinctly
• Ability to work collaboratively with sales, product and engineering
• Previous work in a rapidly scaling startup environment a plus
• Proficiency in PowerPoint and Excel (and G-suite) a must for creating compelling slideware and running data analytics for executive presentations
• High attention to detail
• Ability to hustle with a ‘get-things-done’ attitude
• Collaborative mentality by prioritizing ‘we’ and not focusing on ‘me’

What you will do: 

• Work directly with CS Managers and Account Executives to help Databook customers recognize their short- and long-term business initiatives leading to expansion and growth of accounts
• Learn and help to define a data-driven approach to customer success and management
• Be an active member of Databook’s Leadership team to continuously improve processes which accelerating scaling of operations
• Analyze customer data and work with the team to identify patterns that help in taking concrete actions to drive better customer adoption of Databook platform
• Directly collaborate with customers to ensure they are realizing the benefits from Databook's AI software: saving time and driving significant pipeline and sales expansion
• Understand Databook customer’s sales cycle and identify how Databook use cases can be leveraged across the process 
• Become an expert at Databook's approach to guided selling through hands-on training
• Work alongside the C-level sales leaders to create data-driven solutions for supercharging sales
• Undergo mentoring sessions with Databook’s top executives and board advisors
• Meet regularly with GTM leaders to gain insight into business objectives and issues
• Collaborate with sales and solutions engineering leaders to achieve agreed upon sales targets and outcomes consistently and on time
• Work effectively with team members and other departments to reach sales targets
• Stay up-to-date with sales best practices and trends

Join us! Here are some of our key benefits:

Competitive salary and equityEmployer contribution to Medical, Dental, Vision401k Retirement PlanUnlimited PTO Employee referral bonus program

Databook provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Databook expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.

Ready to bring your wizardry to Databook? Apply now.