In the beginning, in 2016, we were just two best friends working on a simple idea: how to make it super easy to turn your favorite smartphone photos into awesome wall art.
Today, we have multiple product lines with millions of customers, including Mixtiles, Mixtiles Art, Easyplant, and Around. And we're shipping new products every year.
We love what we do, and we love people who love what they do. If you're that kind of person, read on.
Small team = a lot of impact
We’re ~100 people, with wildly diverse skill sets, serving millions of customers. Each of us drives a lot of impact. Your work will matter
Products people love
Working on products you & your family personally use creates a feeling of connection, fun, and spreads good karma
Our secret formula = make it easy to use
It’s how we re-invented the picture frame, and then the houseplant. It’s how we got to millions of customers. It’s pure design, and people love it
Solve hard, real world problems
Every day, we handle extreme challenges in user experience, manufacturing and scale for which we use tech like AI, AR & robotics
A real business, built to last
We believe great products have great unit economics. That’s why Mixtiles is a high growth company that’s also profitable
At Mixtiles, we're transforming how 1.5 million customers annually turn their cherished memories into stunning wall art. We're seeking an exceptional Head of Customer Service to lead our global support team and redefine excellence in customer experience.
The Challenge: Navigate our rapidly growing business, managing 500,000 customer interactions yearly while maintaining our commitment to personalized, high-quality service. Your mission is to blend human empathy with cutting-edge technology to create unparalleled customer experiences.
Customer service as a field is in a rare moment where huge moves are possible. AI enables a remarkable improvement in service quality, instant responses, and round-the-clock support at a fraction of the cost .
Other companies focus on AI to cut costs, but for us, cost comes second to our primary goal of providing world-class service. We believe that transitioning 80% of our communication to AI will not only reduce costs but also enhance our service. With AI, we can ensure always-on availability, instant responses, perfect problem-solving, and great vibes for our customers.
We are seeking an exceptional individual who excels in system/process design and customer communication to bring this vision to life.
