Head of Creative Operations & Automation

About the Role

We are seeking an experienced and visionary Head of Creative Operations to lead and scale our global creative organization. This leader will oversee a team across Strategy, Creative Production, Design, and Social Media, and will be responsible for building best-in-class processes, driving operational excellence, and introducing automation and AI to transform how we deliver creative at scale.

The role requires a unique mix of creativity, operational rigor, and technological fluency. You will design and implement workflows that balance efficiency, innovation, and quality, while fostering a culture of collaboration, experimentation, and continuous improvement.

Key Responsibilities

Operational Leadership:
Lead and manage the end-to-end creative process across multiple disciplines (creative strategy, design, production, social media), ensuring scalability, consistency, and high-quality delivery.

Process Design & Optimization:
Develop, implement, and continuously improve workflows, governance models, and tools that increase efficiency, reduce bottlenecks, and enable predictable delivery of creative outputs.

Automation & AI Integration:
Identify opportunities to integrate automation and AI across the creative pipeline — from briefing and ideation to production, versioning, and performance optimization. Partner with internal tech/data teams and external vendors to implement solutions.

Cross-Functional Collaboration:
Work closely with Marketing, Product, Data, and Technology leaders to align creative operations with business objectives and campaign strategies.

Performance & Metrics:
Define and track KPIs to measure creative efficiency, speed, and impact. Use data and analytics to inform decision-making and optimize resource allocation.

Talent Leadership:
Inspire, coach, and develop a multidisciplinary team. Create career growth paths, foster innovation, and maintain a high-performance culture.

Innovation & Future Readiness:
Stay ahead of industry trends in creative tech, AI, design, and content marketing. Champion experimentation with emerging tools and methods to ensure the team remains competitive and cutting-edge.

Qualifications

• 8+ years of leadership experience in consulting, supply chain, creative operations, marketing operations, or production management — ideally in large-scale, fast-paced, digital-first organizations.
• Proven track record managing multidisciplinary teams.
• Strong background in process design, operational excellence, and workflow automation.
• Hands-on experience implementing automation platforms, AI solutions, and digital asset management (DAM) systems in a creative or marketing context.
• Data-driven mindset with experience defining KPIs and measuring impact.
• Exceptional leadership, communication, and stakeholder management skills.
• Fluent in English; additional languages a plus.
  

Benefits & Perks

• Have a real impact on the company's growth and evolution.
• Excellent working conditions with a location in the heart of the Madrid scene.
• Home-office friendly.
• Great work environment with a young, international team of talented people to work with.
• 40% Discount on all events on Fever.
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
• English/Spanish Lessons.
• We have free food, drink, and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow.
• Wellhub Membership.

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