Head of Community (9-month fixed-term contract)

What we’re all about

We find, when we come together in the pursuit of excellence, great things happen. And that’s how we do things at Quantexa – together. Our business is data, but our culture is collective. We’re about growth – but not just the bottom line. We create a culture where people feel empowered to do their best work. We might work across continents and time zones, but that doesn’t stop us from collaborating. We’re connected. We celebrate our successes together, and we unite to tackle the challenges. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all. 

At Q, we’re looking for people who share that vision. People like you. 

The opportunity

The Head of Community will have end-to-end ownership of the strategy, design, and execution of Quantexa’s global technical customer community, with a primary focus on developers, data practitioners, and technical end users. This is a senior, hands-on leadership role responsible for shaping how customers learn, implement, and scale Quantexa’s platform through peer-to-peer support, implementation guidance, and deep technical product engagement across complex enterprise use cases. 

Operating with a product and customer experience mindset, you will define the community vision, operating model, and success metrics, building scalable programs that improve customer experience, increase self-service, strengthen advocacy, and accelerate product adoption across both highly technical and business audiences. 

Reporting to the VP of Product Marketing, you will work closely with Product, Engineering, Customer Success, Delivery, and Marketing to ensure the community is a core part of Quantexa’s customer experience strategy — feeding customer insight, sentiment, and behavioural data back into the business to influence product direction, service design, and go-to-market priorities, and delivering clear, measurable customer and commercial impact.  

What you’ll be doing

Strategy, Operating Model & Leadership 

• Set and execute the community vision, strategy, and roadmap, aligned to company and CX goals. 

• Design scalable community operating models (governance, roles, processes, KPIs) that can grow with a global customer base. 

• Define engagement and content strategies specifically for developer and practitioner audiences, including implementation support, architectural guidance, and advanced troubleshooting. 

• Lead or support community platform evaluations, migrations, and re-implementations, including requirements gathering, vendor assessment, change management, and risk mitigation. 

• Define frameworks to drive engagement, self-service, advocacy, and long-term sustainability. 

Community Operations & Programs 

• Own the day-to-day health and performance of the community platform. 

• Design and run core programs including forums, user groups, events, ideation, research participation, super-user and gamification initiatives. 

• Ensure strong moderation, clear guidelines, and a positive, inclusive environment. 

• Reduce support load by enabling customer self-sufficiency through high-quality peer support and content pathways. 

Experience, Content & Engagement 

• Design engagement strategies for distinct personas (business users, developers, analysts, partners). 

• Partner with Product, Engineering, Documentation, and Support to create seamless journeys from Q&A → documentation → validated solutions. 

• Enable peer-to-peer support around implementation, configuration, performance, and real-world use cases. 

• Curate and coordinate content plans (written, discussion-based, and multimedia) to drive ongoing participation and value. 

• Use customer feedback and behavioural data to continuously improve UX, discoverability, and engagement. 

Insights, Reporting & Advocacy 

• Monitor and report on community performance, sentiment, and impact using clear KPIs. 

• Surface customer insights to inform product, CX, and go-to-market decisions. 

• Design and lead an advocacy framework that identifies, enables, and amplifies customer advocates. 

Requirements

What you’ll bring. 

• Extensive experience in B2B community management, leveraging platforms such as Khoros, Higher Logic, Insided, or similar tools.
• Demonstrated success in scaling a community from early-stage growth to a mature, global program.
• Experience supporting enterprise-level developer, data, analytics, or other highly technical user communities, while also engaging non-technical audiences.
• Strong understanding of community user experience (UX), information architecture and taxonomy, SEO, and content discoverability best practices.
• Customer-centric mindset with a clear focus on driving meaningful customer experience and measurable outcomes.
• Confident in articulating and shaping community strategy around technical product concepts, including APIs, data models, and advanced analytics workflows.
• Proven ability to manage senior stakeholders and collaborate effectively across cross-functional teams.

Bonus / Nice to Have.

• Experience designing reference operating models or governance frameworks.
• Experience building or scaling customer advocacy programs.
• Broader Customer Experience (CX) expertise, such as connecting community insights to CX strategy, Voice of the Customer (VoC) initiatives, or service design.
• Hands-on experience with HTML, CSS, or JavaScript for community UI customisation.

Benefits

Our perks and quirks

At Q, we help you realise your full potential, thrive in your role, and enjoy what you do — all while being recognised and rewarded with a wide range of benefits.

We offer

• 💰 Competitive salary & company bonus
• 🏥 Private healthcare, life insurance & income protection
• 🚴 CycleScheme & TechScheme
• 🧘 Free Calm app subscription (#1 app for meditation, relaxation & sleep)
• 💼 Pension scheme with 6% company contribution (when you contribute 3%)
• 🌴 25 days annual leave (plus the option to buy up to 5 extra days) + your birthday off!
• 📈 Ongoing personal development opportunities
• 🏢 WeWork office space & company-wide socials

Our mission

We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We’re not a start-up. Not anymore. But we’ve not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction – the future.

It's all about you

Quantexa is proud to be an Equal Opportunity Employer. We’re dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. We want to hear from people who are passionate about their work and align with our values. Qualified applications will receive consideration for employment without regard to their race, colour, ancestry, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital, disability, or veteran status. Whoever you are, if you’re a curious, caring, and authentic human being who wants to help push the boundaries of what’s possible, we want to hear from you.

Internal pay equity across departments is crucial to our global compensation philosophy. Grade level and salary ranges are determined through interviews and a review of experience, education, training, knowledge, skills, and abilities of the applicant, equity with other team members, and alignment with market data.

Quantexa is committed to providing reasonable accommodations in our talent acquisition processes. If you require support, please inform our Talent Acquisition Team.

Start. don’t stop – Apply