Head of Client Relationships

In payments, closing the deal is just the beginning. As the new Head of CRM, your role is to transform new clients into long-term, high-value partners—ensuring they grow, scale, and maximize their potential with our solutions.  

This is not a traditional account management role—it’s a commercial growth function. You and your team will drive upselling, expansion, and portfolio growth, ensuring that every merchant we onboard reaches their full revenue potential. Success in this role requires a hunter mindset, commercial drive, and strong leadership skills to inspire your team to push beyond expectations. 

Reporting to: Group Chief Growth Officer, Acquiring  

Location: Cyprus

 Key Responsibilities: 

Client Retention & Revenue Growth 

• Own and develop merchant relationships post-go-live, ensuring they transition smoothly into active, high-value accounts. 

• Proactively monitor client processing volumes, market expansion trends, and decline ratios to prevent issues and capitalize on opportunities. 

• Identify growth potential in each account, using tools like Similarweb and internal data to provide insights-driven recommendations. 

• Drive merchant expansion across new geographies and industries, ensuring their growth aligns with our capabilities. 

Strategic Upselling & Consultative Sales 

• Take a proactive, consultative approach to upselling—ensuring clients see the value in expanding their usage of our products. 

• Act as a strategic business partner to clients, understanding their structure, industry challenges, and long-term goals. 

• Identify cross-selling opportunities within our suite of solutions to deepen relationships and increase processing volumes. 

• Challenge the status quo—if a merchant isn’t growing, you figure out why and take action. 

Leadership & High-Performance Team Management 

• Lead and develop a high-performing CRM team, instilling a culture of proactiveness, ownership, and revenue-driven results. 

• Set clear commercial targets for the team, ensuring KPIs are met and exceeded. 

• Foster a hunter mentality—encouraging the team to think beyond traditional account management and actively pursue growth opportunities. 

• Coach, mentor, and drive continuous performance improvements within the team. 

Commercial & KPI-Driven Execution 

• Ensure the CRM function directly contributes to quarterly volume growth targets, with measurable financial impact. 

• Oversee performance-based incentives, ensuring alignment with business growth objectives. 

• Design and implement a scalable, high-impact CRM strategy that supports aggressive expansion goals. 

Who You Are? 

 ✔ A strategic hunter—you see opportunity where others don’t and know how to convert relationships into revenue. 

✔ A data-driven commercial leader—you make decisions based on performance insights and market intelligence. 

✔ A high-impact people manager—you know how to inspire, challenge, and push a team to exceed expectations. 

✔ An expert in payments and acquiring—you understand merchant processing, international expansion, and revenue growth levers. 

✔ A strong communicator and negotiator—you can influence key stakeholders and build lasting partnerships. 

 The perks of being a payabl.er:  

• Drive in Style: Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability
• Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fun
• Grow Without Limits: Our environment is all about nurturing your talents and fueling your ambition with endless opportunities for professional development. 
• Speak Like a Local: Greek language classes, offered twice a week for all team members.  
• Shop and Save: Get exclusive access to a discount card at various local businesses.  
• Multicultural Workplace : Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard. 
• Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.  
• Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter. 
• Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth. 
• Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month.

( The benefits list above states the benefits for the Cyprus location only. As the role is open to multiple locations, though the benefits list will differ depending on your location. )

🚀 Our Hiring Process

1st Interview – 40 min with our Head of TA

2nd Interview – 1-hour deep dive with our Group Chief Growth Officer (Acquiring)

Final Interview – Behavioral round with our Group CEO and Hiring Manager, paired with our Chief People Officer

Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team! 

If this role seems like a good match, please submit your resume all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy at https://www.payabl.com/privacy-policy