Noibu
Head of AI & Revenue Operations
TLDR
Own the systems, analytics, and automation stack in a B2B SaaS company impacting billions of shoppers, leveraging modern AI tools to enhance revenue operations.
Noibu is the leading ecommerce analytics & monitoring platform, purpose-built to help retailers protect and grow online revenue. By unifying site monitoring, experience analytics, and conversion growth opportunities in a single pane of glass, Noibu captures the most important end-to-end shopping data, without the complexity of traditional analytics tools.
Noibu surfaces critical site errors, performance issues, and customer journey friction that block conversions, then ties every insight directly to business impact, session replays, and full technical context. This makes it easy for ecommerce teams to understand why things are happening and what to prioritize, without dedicated analytics headcount.
The result: faster decisions, better collaboration across teams, optimized customer experiences, and revenue growth.
Learn more about Noibu at www.noibu.com.
About the Role
What You'll Own
Full ownership of Salesforce — users, permissions, data model, workflows, automations, page layouts, validation rules, and integrations
Lead a focused data hygiene and workflow simplification effort in your first 90 days
Build and maintain Salesforce workflows for renewals, stage alerts, Closed Won → billing/finance sync, and churn warnings
Administer the broader GTM stack — including Outreach/Nook, ChurnZero, Rillet, and related enrichment and analytics tools — and own vendor relationships
Use AI tooling — Claude, Cursor, Clay AI, native CRM AI — aggressively to ship automation faster than a traditional ops team
Lead the Renewal Process Automation project — a self-serve customer subscription portal integrated with Salesforce to support auto-renewals
Recreate and maintain Clay enrichment workflows for contacts and accounts
Automate ICP / TAM enrichment and tagging in Salesforce
Automate recurring reports currently run manually
Maintain and evolve core Salesforce dashboards — TAM, Marketing, Expansion Opportunities, CS Segment, and new dashboards as the business requires
Build new reporting as the business evolves, including cohort dashboards tracking customers onboarded on new product lines
Partner with Finance on end-of-quarter Salesforce/Finance cohort reconciliation and ad hoc reconciliation between Salesforce and other systems
Produce the data and analysis that informs CEO, board, and leadership decisions
Run monthly AE and CSM commissions processes end to end
Identify opportunities to simplify, standardize, or automate commissions calculation over time
Own the tech onboarding process for new AEs and CSMs — tool access, comp letter integration, documentation
Take ownership of the full GTM software stack (Salesforce, Outreach/Nook, and others) as admin of record
Maintain and optimize ongoing system documentation and operational runbooks
Partner with Sales, CS, Marketing, and Finance leaders to translate business needs into systems and reports
What We're Looking For
Demonstrated fluency with AI tooling (Claude, ChatGPT, Cursor, Clay) as part of your daily workflow — you should already be using these tools to ship faster; AI Native
5+ years of revenue operations experience in B2B SaaS, with at least 2–3 years as a hands-on Salesforce administrator
Salesforce Administrator certification; strong Flow and declarative automation skills
Proven ability to clean up a complex Salesforce instance — comfortable making architectural calls on data model, field rationalization, and workflow simplification
Experience with Salesforce integrations, DocuSign, and CPQ workflows
Experience running commissions or equivalent finance-adjacent operations work with accuracy and accountability
Strong analytical skills — comfortable building complex reports and dashboards in Salesforce; comfort with SQL or willingness to ramp quickly
Excellent documentation habits and written communication
Executive presence — comfortable partnering directly with senior leadership, communicating tradeoffs, and owning outcomes
High ownership mindset — comfortable being the only dedicated ops person and setting your own priorities
Light scripting ability (Python, JavaScript) or comfort pairing with AI to produce working code
Experience with billing systems or subscription portal architecture
Hands-on Clay experience for account and contact enrichment
Experience integrating third-party data sources into Salesforce
Previous "first RevOps hire" or founding-ops experience at a Series A or B company
Experience with usage-based or hybrid pricing models
Familiarity with Metabase, Mixpanel, Hightouch, Census, or similar analytics and reverse ETL tools
We're a growing B2B SaaS company hiring a senior, hands-on Revenue Operations leader to own our systems, analytics, and automation stack end to end. You'll inherit a live operation — including Salesforce, commissions processes, and a portfolio of reporting and automation projects — and you'll have the mandate to clean it up, modernize it, and build it into something the business can scale on.
This is a founding-level IC role reporting directly to the CEO. You'll have a seat at the table on how our revenue engine operates, unusual visibility into company strategy, and the autonomy to make architectural calls without layers in between. It's ideal for someone who wants full ownership, direct executive partnership, and is excited to use modern AI tooling aggressively to punch well above a traditional one-person ops function.
Salesforce administration and infrastructure
Automation and integration projects (GTM engineering)
Reporting and dashboards
Commissions
Process, enablement, and ownership transitions
Required
Nice to have
Why should you consider Noibu?
🦄 We’re working to be Ottawa’s next Unicorn
Noibu is going to impact billions of shoppers. By joining our small team on the ground floor, you have the opportunity to do something amazing with us and grow more than you even realize is possible.
🕰️ Unlimited Time Off & Flexible Working Style
In addition to unlimited time off, we enforce an annual minimum of 3 weeks for all employees and have a company-wide holiday shutdown yearly. Our flexible working style means you get to choose the hours that work best for you.
🦷 Benefits from Day 1
Imagine waiting 3 months into your new job to go to the dentist. Never at Noibu. We hired you. We believe in you, and everyone gets access to all benefits, perks, and allowances from their first day with us 🤝
🎉 Fun & Engagement
Many companies preach having fun, but we seriously do walk the walk. Think things like Monthly Company-Wide & Team-Specific Socials, frequent post-work Happy Hours, and an annual Holiday Party 🎄
...Plus much, much more.
If you have experience close to what we outlined but think you might be missing a few things, apply anyway! 🚀 What’s the worst that could happen? Noibu looks for people with exceptional potential, and we know that this takes many forms.
At Noibu, we’re committed to building an environment where every team member feels included, supported, and valued for who they are. We’re proud to be an equal opportunity employer and believe that diverse perspectives fuel better ideas, stronger teams, and a better product.
Noibu builds an ecommerce monitoring and experience analytics platform designed to protect and enhance online revenue for retailers. Our solution empowers global brands to recover lost sales and improve customer experiences. We focus on guiding customers through the entire lifecycle—from onboarding to adoption and retention—ensuring they become champions of our product.
- Founded
- Founded 2017
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
Head of Human Resources