Head of AI Enablement

Job Summary: 

AI is becoming foundational to how iHerb operates globally — from personalization and customer experience to supply chain optimization and fulfillment automation.

We are creating the Head of AI Enablement to ensure AI becomes a sustained, measurable capability across the enterprise — not isolated pilots or one-off tools, but deeply integrated systems that improve how we serve customers in 180+ countries.

This is not a research role. It is a delivery role.

Job Summary:

Strategy & Vision

• Define and own iHerb's AI enablement roadmap, aligned with company OKRs and long-term growth strategy.

• Partner with the CTO and senior leadership to embed AI into iHerb's operating model, from supply chain and logistics to personalization and customer service.

• Evaluate and recommend AI tools, platforms, and vendor partnerships across the organization.

• Stay ahead of the AI landscape — identifying emerging technologies, risks, and opportunities relevant to global e-commerce and health & wellness.

Enablement & Adoption

• Build and lead an AI Enablement function that equips teams across iHerb to effectively use AI in their daily workflows.

• Design and roll out AI literacy programs, training curricula, and internal communities of practice for both technical and non-technical staff.

• Establish a Center of Excellence (CoE) for AI, creating standards, best practices, governance frameworks, and playbooks for responsible AI deployment.

• Champion the adoption of AI tools — including generative AI, predictive analytics, and automation — across Marketing, Merchandising, Customer Service, Finance, and Operations.

Execution & Delivery

• Identify and prioritize high-value AI use cases with measurable ROI across business units.

• Partner with engineering and data science teams to move AI initiatives from proof-of-concept to production at scale.

• Define and track KPIs to measure AI adoption, productivity gains, and business impact across the organization.

• Manage a portfolio of AI enablement projects, balancing speed with quality and governance.

Governance & Responsible AI

• Develop and enforce policies around responsible AI use, including data privacy, bias mitigation, and regulatory compliance aligned with GDPR and global standards.

• Ensure AI systems across iHerb are explainable, auditable, and aligned with iHerb's values.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:         

• Proven track record of driving AI or digital transformation at scale.

• Strong understanding of LLMs, generative AI, recommendation systems, NLP, and predictive analytics.

• Experience influencing cross-functional stakeholders and executive leadership.

• Ability to translate complex AI concepts into clear business impact.

• High degree of accuracy and attention to detail

• Excellent organization skills and ability to multi-task

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires a minimum of 10+ years experience in technology, data, or product leadership roles and 3-5+ years leading AI/ML strategy, deployment, or enterprise enablement initiatives. 

Education Requirements: 

Generally requires an MBA or advanced degree in Computer Science, Data Science, or related field

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

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