Head of After Sales EMEA (m/f/d)

Das erwartet Dich bei uns:

As Head of After Sales EMEA, you will assume strategic and operational responsibility for the entire after-sales organization across the EMEA region. You will lead international teams, develop processes, and work closely with internal and external partners to ensure a high level of service quality for both end customers and retail partners.

Deine Aufgaben:

• You keep everything in sight: You monitor and coordinate after-sales activities across the EMEA region to ensure seamless collaboration between local teams, external service partners, and global interfaces.

• You take ownership: Develop and implement the after-sales strategy in line with global guidelines and regional requirements.

• Expertise matters: Contribute your know-how in warranty handling, repairs, spare parts management, technical support, and technical documentation.

• You demonstrate analytical strength: Prepare detailed reports on service KPIs, escalations, lead times, and costs.

• Achieving more together: Play a key role in cross-functional collaboration with Sales, Quality, Product Management, Supply Chain, and Logistics.

• You set high standards: You actively contribute to the continuous development of processes, systems, and service standards.

• Make an impact: You implement efficient and transparent after-sales structures across the entire EMEA region together with the team.

• Teamwork is key: Actively contribute to strategic projects and business cases and serve as a sparring partner for local country organizations.

• Be close to the business: Support the analysis of customer feedback, complaints, and escalations and derive concrete improvement measures.

• Your ideas shape the future: Co-create and optimize after-sales processes, KPIs, and service concepts.

• Your support is needed: You contribute to budget planning, forecasting, and cost optimization initiatives.

• You drive performance: Further develop after-sales KPIs in close collaboration with local teams and global interfaces.

• You are a key contact: Act as the main point of contact for internal and external stakeholders, including regional management teams, global after-sales structures, and service partners.

Was uns überzeugt:

• A solid foundation: You have a completed degree or a comparable commercial or technical qualification.

• Relevant experience: You bring several years of solid experience in after-sales, service, or customer support within a dealer-driven business, ideally in the power tools or garden tools environment.

• Your leadership skills: Proven experience in leading international teams and managing external service and repair partners.

• Your expertise: Ideally, hands-on experience with after-sales processes, service KPIs, warranty management, and cost and budget control.

• Analytical strength: Confidence in working with KPIs, reports, and translating insights into continuous improvement actions.

• Your way of working: Structured, solution-oriented, and self-driven.

• Your mindset: Entrepreneurial, customer-focused, and able to maintain oversight even in complex situations.

• Your communication skills: Very good German and English skills, both written and spoken.

Was wir bieten:

• Permanent employment contract: Become part of our company’s success and use the variety of tasks and your individual scope for creativity to actively shape and advance your career.

• Hybrid working model: Looking for flexibility? With flexible working hours and no core working times, we offer the right balance between mobile working and office days in a collaborative environment.

• State of the art: Our modern, fully equipped office is easy to reach – with free parking spaces for your bicycle or car.

• On top: To help reduce our ecological footprint, we offer the option of job bike leasing with a 50% subsidy.

• Corporate Social Responsibility: This also includes a 50% employer subsidy for the company pension scheme.

• Employee purchase program: Get the right tools for your private projects through our employee purchase program – plus additional discounts via our corporate benefits platform.

• Structured onboarding: A well-organized onboarding process ensures you quickly get to know your role, Positec, and our brands WORX & KRESS.

• Fully equipped: We provide you with a company car for both business and private use, including a fuel card, a comprehensive home office setup, and a subsidy for your internet costs.