Oxylabs.io
Head of Account Management
TLDR
Lead global account management and drive Net Revenue Retention (NRR) through data-led strategies while collaborating with top-tier enterprise clients.
We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.
What’s in store for you:
You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.
We are looking for a Head of Account Management to run our global organization as a high-octane commercial engine. You will own Net Revenue Retention (NRR) on a global scale, turning technical partnerships into strategic growth. This is a seat for a leader who thrives on complexity and is ready to drive excellence in a company already operating at the highest level of global business.
Your day to day:
Own the NRR: Drive Net Retention and Expansion revenue through a structured, data-led account strategy.
Identify Growth Gaps: Analyze usage data and market trends to find "white-space" for upselling and cross-selling.
Executive Partnership: Lead high-stakes negotiations and foster relationships with our top-tier enterprise clients globally.
Coach for Impact: Lead and upskill a global team, shifting them from "support" to "commercial growth" experts.
Drive Accountability: Set aggressive KPIs and hold the team to them through rigorous performance management.
Build the Playbook: Standardize QBRs, health scores, and retention workflows to make growth predictable.
Voice of the Customer: Partner with Product and Engineering to ensure the roadmap solves high-value client pain points.
Executive Alignment: Represent the AM org to the C-suite with clear, data-backed reporting on risks and wins.
Your skills & experience:
Proven track record within B2B infrastructure or SaaS.
Sharp commercial & business acumen.
Data-driven mindset and financial aptitude.
High-performance team builder mentality.
Great communication, negotiation & change management skills.
Strong verbal and written communication skills in English.
Previous experience in a "Scale-up" environment (moving from 200 to 500+ employees) and leading bigger teams.
Understanding how proxies, APIs, and web scraping work.
Salary:
Gross salary: from 5000 EUR/month + quarterly bonus. Keep in mind that we are open to discussing a different salary based on your skills and experience.
Revenue & Strategy:
Team & Performance:
Cross-Functional Leadership:
Nice to have requirements:
Up for the challenge? Let’s talk!
Oxylabs.io creates advanced web data gathering solutions, specializing in proxy and web data scraping technologies. Our products serve thousands of renowned businesses, including Fortune 500 companies, helping them harness the power of data in a dynamic and competitive landscape.
- Founded
- Founded 2015
- Employees
- 201-500 employees
- Industry
- IT Services
Head of Account Management