Head of Account Management, India - Mumbai

Who we are

DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV's mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world's largest brands, publishers and digital ad platforms. DV's technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry.

What you’ll do

As Head of Account Management, India you will be accountable for the people management of the India Account Management team in addition to managing a strategic account portfolio for the company. You will work very closely with management and cross department teams such as Implementation, Finance, Sales, Product Management, and Engineering to ensure delivery of world-class customer service. The Head of Account Management plays an integral role in recommending and implementing strategies for driving ongoing client product needs. The Head of Account Management is also responsible for educating customers and team members on all aspects of the DoubleVerify product suite and how products can be leveraged to meet their goals and objectives.

• Development and oversight of the India Account Management team

• Evaluate team and individual performance against personal goals

• Constantly monitor and improve customer satisfaction as it relates to the DoubleVerify campaign execution, implementation, and fulfillment processes

• Enforce, monitor and enhance all campaign-related policies and procedures

• Manage and/or participate in ongoing process improvement initiatives

• Provide strategic and tactical service to a complex, high touch customer base

• Proactively oversee assigned portfolio, identifying growth opportunities and up-sell potential within existing client base

• Ensure the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting, ad-serving and data issues

• Compile performance evaluations for each client, highlighting the DoubleVerify value proposition throughout

• Understand and effectively communicate DoubleVerify’s value proposition, technology, and partnerships as relates to growth of current and prospective client accounts

• Develop and maintain strong relationships with internal stakeholders across Product, Marketing, Sales and Finance

• Develop and maintain strong relationships with clients across senior and mid-management levels

• Participate in client meetings to understand partner goals and objectives

• Manage and participate in ongoing process improvement initiatives

• Attend offsite meetings, conferences and industry events as necessary

Who you are

• 5+ years in a customer facing and customer support role with experience in the online media industry

• 2+ years of direct team management in a fast-paced, transactional environment with a deep understanding of the online media/advertising industry

• Bachelor's degree from an accredited university

• Exceptional working knowledge of Microsoft Excel and PowerPoint

• Salesforce experience, including Salesforce design and development as relates to business process

• Strong process management and analytical skills

• Strong organizational skills, rigorous attention to detail, drive for excellence, and a positive “can-do” approach

• Proven ability to balance the need of the customer while maintaining corporate objectives

• Ability to work with internal and external customers to find solutions to challenges

• Passion and desire to play a key role in driving new business to success in the advertising technology space

• Ability to conduct business in multi languages is highly desirable

• You are required to come into our Mumbai office 3 days a week

• You will need to speak English fluently to a business level both written and spoken.

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. This role will also be eligible for bonus (as applicable), equity, and benefits.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!