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GR8 Tech

Head of Account Management

AI overview

Lead the design and execution of customer lifecycle management frameworks while driving engagement and satisfaction across diverse international teams.

GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.

We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.

We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world. 

Our ambition drives us, our people make it real. Join us and be part of building champion-level success!

What You’ll Be Driving:

  • Designing and executing customer lifecycle management framework, including onboarding, satisfaction measuring, upselling, retention, and win-back;
  • Documenting and tracking customer journeys and touchpoints;
  • Introducing account segmentation and planning resource allocation;
  • Developing and running onboarding and account development programs;
  • Defining and aligning customer success policies and processes;
  • Implementing customer satisfaction tools and loyalty initiatives;
  • Managing business reviews and internal SLAs with escalation mechanisms;
  • Creating sales targets and contributing to revenue planning;
  • Driving training, internal collaboration, and executive client engagement;
  • Contributing to general management and cross-functional initiatives.

What Makes You a GR8 Fit:

  • 3+ years of relevant management experience;
  • Excellent communication skills and high EQ;
  • Advanced English and Russian proficiency;
  • Strong focus on execution, attention to detail with proven ability to work under stress and in tight deadlines;
  • Solid track record in B2B sales, account management and executive roles in gambling, IT, telco, finance, business services;
  • Exceptional focus on problem solving;
  • Ability to lead and be an internal Voice of Customer;
  • Ability to manage diverse international remote teams.

Why You’ll Love Working Here:

Benefits Cafeteria

An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:

  • Sports – gym, yoga, or any activity to keep you active;
  • Medical – insurance and wellness services;
  • Mental health– therapy or coaching support;
  • Home office – ergonomic furniture, gadgets, and tools;
  • Languages – courses to improve or learn new skills.

Work-life 

  • Parental support with paid maternity/paternity leave and monthly childcare allowance;
  • 20+ vacation days, unlimited sick leave, and emergency time off;
  • Remote-first setup with full tech support and coworking compensation;
  • Regular team events – online, offline, and offsite;
  • Learning culture with internal courses, career development programs, and real growth opportunities.

Our Culture & Core Values

GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.

  • FUELLED BY TRUST: we’re open, honest, and have each other’s backs;
  • OWN YOUR GAME: we take initiative and own what we do;
  • ACCELER8: we move fast, focus smart, and keep it simple;
  • CHALLENGE ACCEPTED: we grow through challenges and stay curious;
  • BULLETPROOF: we’re resilient, ready, and always have a plan.

To keep things efficient, please apply only for roles that closely match your experience.

Perks & Benefits Extracted with AI

  • Health Insurance: Medical – insurance and wellness services;
  • Home Office Stipend: Home office – ergonomic furniture, gadgets, and tools;
  • Learning Budget: Languages – courses to improve or learn new skills.
  • Paid Parental Leave: Parental support with paid maternity/paternity leave and monthly childcare allowance;
  • Paid Time Off: 20+ vacation days, unlimited sick leave, and emergency time off;
GR8 Tech

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry. We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition! We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services. We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

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