HCM Implementation & Support Consultant

HCM Implementation & Support Consultant Remote | Client-Facing | Payroll & HR Systems Expert You’re an expert when it comes to all things payroll and HR operations and you genuinely enjoy it. You love bouncing between hands-on system work, client projects, troubleshooting, testing, audits, reconciliations, and process improvements. You’re the kind of person who can walk into almost any HCM system and figure it out. If you’ve worked in platforms like iSolved, Paylocity, ADP, Rippling, BambooHR, UKG, Ceridian — or similar — you know the truth: once you understand payroll and HR operations, you can navigate just about any system. Now you’re ready to use that expertise in a more strategic, consultative way: guiding clients through implementations, helping them design better processes, and supporting them long-term, all while maintaining a real work-life balance. (Yes, we mean it. Hint: It really does exist here.) Why BPM? When you’re considering a new job, it’s normal to have a lot of questions. Here are a few we get all the time: - Do I have to commute? Nope. With the exception of scheduled video meetings, you’ll work remotely — from your home office, your kitchen table, or even in your PJs if that’s your thing. - What makes BPM’s HR Consulting team so special? The people. Our team comes from diverse backgrounds and brings a wide range of experiences to the table. You’re never expected to know everything — we’re a collaborative group of HR and payroll professionals who support each other as we support our clients. About BPM BPM is a full-service accounting and advisory firm providing assurance, tax, and consulting services to clients globally. We are one of the largest California-based accounting firms and have built our success by focusing on our clients and our people. Our people-centered culture and firm motto — Because People Matter — have helped us earn consistent recognition as one of the Best Places to Work in the Bay Area. We’re committed to providing meaningful careers with flexibility, balance, and long-term growth. About the Role:

As an HCM Implementation & Support Consultant, you will lead clients through the design, build, testing, implementation, and ongoing support of their iSolved HCM solution.

This is a highly client-facing role requiring strong payroll and HR operations knowledge, HCM systems expertise, and exceptional organizational and communication skills.

You’ll serve as a trusted advisor to your clients — guiding them through system configuration, best practices, and process optimization — while ensuring successful go-lives and long-term system adoption.

What You'll Do:

Lead new clients through full-cycle iSolved implementations, ensuring payroll and HR business processes are configured effectively

Conduct discovery and needs assessment sessions to gather requirements, advise on best practices, and guide strategic configuration decisions

Translate client requirements and configuration decisions into system build specifications

Serve as the functional subject matter expert (payroll, HR, benefits, compliance) throughout the implementation lifecycle

Plan and manage project timelines, milestones, and deliverables to ensure successful and on-time go-lives

Identify risks, dependencies, and issues early — developing workarounds and escalation plans as needed

Serve as the client’s primary point of contact for system support

Troubleshoot system issues and partner with internal teams to drive resolution

Communicate clearly and proactively with clients throughout the support process

Deliver system training and prepare clients for post-implementation self-sufficiency

Document discovery findings, requirements, configuration decisions, action items, and implementation progress

Maintain detailed project documentation and status reporting

Contribute to the continuous improvement of BPM’s implementation methodology and client experience

Ensure accurate and compliant payroll configuration, including taxes and deductions

Provide guidance on payroll compliance, benefits, and HR policies

Stay up to date on federal, state, and local payroll regulations

Support payroll audits, reconciliations, and testing as part of system implementations

What you Bring:

5+ years of hands-on HR and payroll operations experience (including payroll tax)

Experience in a client-facing consulting or implementation role

HCM software implementation experience (iSolved strongly preferred)

Strong technical aptitude and ability to quickly learn new systems

Excellent communication, organizational, and problem-solving skills

High attention to detail with the ability to manage multiple projects at once

A collaborative, team-first mindset

Passion for delivering an exceptional client experience

Bachelor’s degree or equivalent professional experience

Fluent in English

Willingness to travel occasionally, as needed