Play a vital role in diagnosing and resolving device failures while collaborating with cross-functional teams to enhance product reliability and quality.
Hardware at TRACTIAN
The Hardware team is responsible for designing and improving our IoT devices, dealing with every step of the development process, ranging from PCB design, firmware programming, case design, validations and certifications, always aiming to build trustworthy products that can be produced at a mass scale.
What you'll do
As a Hardware Troubleshooting Technician, you will play a key role in analyzing, diagnosing, and resolving failures in our devices, ensuring the reliability and quality of our solutions. You will collaborate with cross-functional teams to identify root causes, document findings, and contribute to continuous improvements in processes and products. Your hands-on expertise with electronics, mechanics, and measurement tools will be essential to deliver effective outcomes.
Responsibilities
Troubleshoot and diagnose: Perform in-depth analyses of electronic and mechanical devices, identifying failures following detection standards.
Acceptance testing: Execute acceptance tests on electronic and mechanical devices.
Documentation: Record written and photographic evidence, document occurrences in specialized software, and maintain detailed reports.
Collaboration: Work closely with Logistics, Quality, R&D, and Operations teams to understand failures, propose solutions, and support root cause investigations.
Inventory & lab management: Organize and maintain the physical and digital inventory of returned devices and those awaiting disposal, while ensuring the lab remains clean, organized, and fully operational.
Continuous improvement: Propose and implement improvements to optimize processes and team routines.
Technical expertise: Operate instruments such as oscilloscopes, multimeters, logic analyzers, microscopes, and other diagnostic tools.
Communication: Actively participate in team and department meetings, presenting results and aligning actions with leadership.
Requirements
Completed Technical Degree in Electronics.
Proven professional experience in electronics troubleshooting, repair, or related areas.
Enrollment in a Bachelor's degree program in Electrical Engineering, Computer Engineering, or a related field.
Knowledge of electronic circuits, components, and schematic reading.
Understanding of mechanical manufacturing processes and basic concepts of hardware and firmware.
Ability to interpret electronic technical documents (datasheets, schematics, PCB Gerbers) and mechanical documents (2D technical drawings and work instructions).
Hands-on experience with measurement and diagnostic instruments (oscilloscopes, multimeters, logic analyzers, microscopes, etc.).
Intermediate English fluency.
Live or have availability to move to Sao Paulo.
Bonus Points
Experience with scripting languages such as Python.
Basic knowledge of programming languages such as C.
Experience with other low-level programming languages.
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