Hardware Product Manager

About Us

Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more modern way of understanding when older adults need help, including methods for residents to alert caregivers when in need of help, and corresponding software for caregivers to triage response. Our company mission is to create a product that our client counterparts love, and this role is a key part of that objective.

Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs. We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission. At Sage, we work hard and fast but also know that to build a truly important company, we need to treat our work as a marathon, and not a sprint. The journey matters.

About this Role

The Hardware Product Manager is responsible for ensuring that hardware realities are accurately reflected in product planning, prioritization, and execution. They understand how Sage devices are built, what they can do, and how hardware development affects timing, cost, and capability across the business. They track emerging technologies and competitor moves and integrate real-world installation, user, and support feedback into Product decisions.

Responsibilities

Hardware Strategy + Roadmapping

1. Draft quarterly Hardware strategy + roadmap document Partner with Hardware team, C-suite, and cross-functional leads to understand broader market, company, and client needs to develop quarterly / annual hardware product strategy and roadmap

2. Represent hardware in strategic planning

   Bring hardware constraints, opportunities, and cost implications into all product workstream discussions. Provide clear inputs for decision-making around tradeoffs and prioritization.

3. Evaluate and route hardware-related requests

   Review new initiatives or customer asks that depend on hardware. Assess feasibility, cost, and timing, and determine whether it can be addressed through existing devices, modifications, or new designs.

4. Integrate market and customer insights

   Partner with Sales and Business Development to formalize how recurring customer asks, deal blockers, and field trends are captured and translated into actionable hardware lifecycle and NPD inputs.

5. Develop hardware vision by track emerging trends and competitors

   Follow trends in components, manufacturing methods, and market direction. Summarize relevant insights for leadership and make recommendations on adoption or defense.

Product Execution

1. Own product execution for critical hardware projects Write PRDs translating business requirements into product requirements that Systems Engineering can utilize for final hardware requirements. Collaborate with cross-functional teams (product, marketing, ops, sales) on the launch and GTM

2. Manage hardware-related risks

   Stay aware of potential risks that could affect Product delivery (obsolescence, supply chain issues, MFG readiness, certifications, region constraints, etc.). Consolidate these into clear summaries and ensure Product, Operations, and Engineering have a shared view of impact and ownership.

3. Understand and represent internal stakeholder processes for full hardware lifecycle

   Maintain a detailed understanding of how devices are installed, supported, and maintained in the field. Ensure that empirical quality and reliability data shape design, feature prioritization, and deployment practices.

Stakeholder Management + Communication

1. Maintain clear visibility into hardware capabilities

   Keep an updated record of each Sage device’s current and potential capabilities, including modification pathways, limitations, and dependencies. Communicate these regularly to Product, Sales, and Operations.

2. Coordinate across teams

   Aggregate timelines and inputs from hardware, software, operations, and support. Flag dependencies, risks, or gaps and help leadership resolve conflicts efficiently. This is NOT a project management level demand.

3. Align hardware timelines with other product roadmaps

   Ensure roadmaps across Hardware, Software, and Operations reflect realistic hardware timelines. Identify dependency conflicts early and recommend sequencing or resource adjustments.

What this role does not do

• Does not manage hardware engineering schedules or certification testing
• Does not own or approve formal hardware requirements (owned by Systems Engineering)
• Does not manage compliance or manufacturing processes
• Does not own software backlogs, sprints, or feature roadmaps
• Does not negotiate or close customer deals
• Does not act as an R&D research or lab role

Minimum Qualifications

• 3–8 years in hardware-adjacent product, systems, or program roles (e.g., Product Manager, Technical Program Manager, Systems Engineer, Operations PM, or Manufacturing liaison)
• Direct experience coordinating across engineering, operations, and product teams on complex physical products (consumer electronics, IoT, medical devices, or industrial systems)
• Strong grasp of hardware development lifecycles (concept through mass production) including cost drivers, tooling, certification, and supply chain risk
• Familiarity with software-driven hardware ecosystems (firmware, connected devices, telemetry, and cloud interfaces)
• Proven ability to synthesize technical information into business-relevant insights for executives
• Ability to synthesize market, company, and client needs into compelling strategy and roadmap
• Experience managing launches end to end from discovery, to requirements definition, GTM, and operationalization.
• Systems thinker who can map dependencies across hardware, software, and business functions
• Clear, concise communicator capable of explaining hardware tradeoffs to non-technical stakeholders and keeping lock-step with stakeholders

Preferred Qualifications

• Comfortable managing uncertainty, identifying risk, and recommending mitigation early
• Highly organized; able to maintain visibility across multiple active programs
• Data-oriented, able to interpret cost models, timelines, and performance data to guide decisions
• Collaborative but persistent in enforcing process discipline and funnel hygiene

Cultural fit

• Operates with high autonomy and low ego
• Fast to ask questions and clarify uncertainties, and willing to be uncomfortable to gain clarity
• Values precision, accountability, and cross-functional clarity
• Comfortable bridging HQ and satellite teams without formal authority
• Understands the balance between speed, cost, and reliability in physical product delivery

Benefits and Pay

Our headquarters are located in New York City's Union Square. We believe in cross team collaboration. We think good ideas can come from anyone, and we've designed our processes to encourage participation from all. While we take our mission seriously, we don't take ourselves too seriously. We like to host offsites, outings, and team meals where we can connect as people, not just as colleagues. We offer office lunch and a fully stocked snack bar. While we are an in office culture, we allow up to 2 remote days per week.

Our benefits package for employees includes competitive base compensation along with stock options. The expected annual salary range for this role is $170,000-$210,000 USD, depending on your level of expertise, your experience, and your performance in the interview process. We also provide fully-paid health and dental insurance coverage for all of our employees, along with other health benefits including vision insurance, membership to premium primary and urgent care, and online medical health providers. We also have a take as you need time off policy, in addition to 7 paid holidays and a company wide winter break during the holidays.

EEO Statement

Sage is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Sage makes hiring decisions based solely on qualifications, merit, and business needs at the time.