Hardware Implementation Specialist

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. 

As the Hardware Implementation Specialist, you’ll be responsible for providing technology, platform and hardware related training and support to transit agency employees. You will become an expert on RideCo’s technology platform and data driven approach to transportation operations management. As a key client support resource for operations staff, you’ll have an important role in shaping the performance and success of our clients’ next-generation on-demand transportation services. 

Your day-to-day responsibilities will include: 

• Configure and monitor hardware and software for day-to-day service operations
• Hardware installation including wiring, brackets, applications.
• Diagnose failures and schedule repairs for Tablets, Mounting hardware, VoIP equipment and other hardware.
• Mobile Device Management software
• Telco and SIM card management through diagnosis, service and follow up
• Track and manage hardware assets, and maintain their working order
• Perform in-person training sessions with transit agency employees, drivers on hardware and software 
• Facilitate technical training content in various modes through the RideCo’s Learning Management System
• Collaborate with the project team, collect information regarding service issues for investigation and quick resolution, and to continuously seek data-driven solutions to improve the hardware/software platform
• Assist Program Manager in other day to day activities and tasks
• Continuously expand the collective knowledge base of the company through multi-disciplinary learning and knowledge sharing
• Conduct market research and analysis to stay abreast of emerging technologies, pricing and alternative solutions
• Other duties/projects as assigned 

Preferred Qualifications and Experience:

• College/University degree with 2+ years of experience
• Exceptional customer service and support skills
• Previous experience training on hardware and software
• Previous experience wiring, soldering, and installing devices into vehicles
• Technical knowledge of tablets, microphones, mobile applications
• Strong oral and written communication skills
• Work effectively in a team or independent setting
• Location: New York (on site) 
• MDM software experience is considered an asset
• Current or past MECP (Mobile Electronic Certified Professional) Certificate is considered an asset

Compensation and Benefits: 

• Base Salary: $75K - $100K + performance based bonus + stock options  
• Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time
• Benefits Plan: Medical, dental, prescription, and more

Who we are: 

http://www.rideco.com

RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly, and it is the most adopted cloud-based on-demand transit software among the ten largest cities in the United States.  Our marquee clients include Philadelphia’s SEPTA, RTC Las Vegas, San Antonio Metro, and Houston Metro. 

RideCo’s software powers a diverse range of use cases, including paratransit, residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation.  The success of these services is supported by the industry's best customer service, including a 95% plus customer retention rate.  We are investing to scale up and capture the growing demand for on-demand shared rides solutions.

RideCo is proud to be an equal-opportunity employer. We hire the best talent and strive to build a meritocratic culture.  Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please mention this in your application. #LI-Onsite