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NICE

Hands-On DevOps Group Lead

Richardson , United States

AI overview

Drive the evolution of DevOps practices by leading a team of engineers to optimize cloud infrastructure and CI/CD pipelines while fostering collaboration and ensuring high performance.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a hands-on DevOps Group Lead, working within our WFM cloud & on-premises customer experience platform, you’ll combine technical expertise with leadership skills to drive the evolution of our DevOps practices. You will lead and manage a team of DevOps engineers while actively contributing to the design, implementation, and optimization of our cloud infrastructure and CI/CD pipelines. This role requires a strong technical foundation and the ability to guide, mentor, and inspire your team to deliver scalable, secure, and high-performing solutions.

You’ll play a critical role in shaping the team’s strategy, fostering collaboration, and ensuring that our infrastructure and delivery pipelines meet the highest standards of reliability, security, and performance.

 

How will you make an impact?

  • Designing & Implementing scalable, secure, and cost-efficient cloud infrastructure on AWS.
  • Leading & Mentoring an Agile team of DevOps engineers, providing technical guidance and fostering a culture of collaboration and continuous improvement.
  • Enhancing Infrastructure as Code practices using CloudFormation, Terraform, and CDK for automated, repeatable deployments.
  • Optimizing & Automating CI/CD pipelines with tools like Jenkins and GitHub Actions to accelerate delivery and improve reliability.
  • Establishing & Maintaining the branching and merging strategies for managing the releases.
  • Driving containerization and orchestration strategies using Docker and EKS/ECS for high availability and fault tolerance.
  • Developing advanced automation scripts in Python, Groovy, Shell, and JavaScript to streamline operations and eliminate manual tasks.
  • Implementing robust monitoring and logging solutions (Prometheus, Grafana, ELK) to ensure proactive issue detection and resolution.
  • Collaborating glabally with R&D teams and stakeholders to align infrastructure initiatives with business goals.
  • Ensuring compliance and security best practices across infrastructure and application layers.

 

Have you got what it takes?

  • Experience: 7+ years in DevOps or related roles, with at least 2 years in a leadership or mentoring capacity.
  • Cloud Expertise: Deep knowledge of AWS services, cloud security, and cost optimization strategies
  • IaC Tools: Strong proficiency in CloudFormation and Terraform; AWS CDK experience is a plus.
  • Containerization & Orchestration: Hands-on experience with Docker and Kubernetes/EKS/ECS.
  • CI/CD: Advanced experience with Jenkins, GitHub Actions, and pipeline optimization.
  • Scripting & Automation: Expert-level skills in Python, Groovy, Shell, and JavaScript.
  • Monitoring & Logging: Proven ability to implement and manage monitoring solutions like Prometheus, Grafana, and ELK.
  • Passion for veveraging AI/ML to optimize DevOps processes, such as predictive scaling, anomally detection, and intelligent automation.
  • Leadership Skills: Ability to lead, mentor, and grow a technical team while remaining hands-on.
  • Communication: Strong interpersonal and communication skills for effective collaboration across global teams.
  • Education: BS in Computer Science, Computer Engineering, Math, related field or 7+ years of professional experience in enterprise application development & engineering.

 

You will have an advantage if you also have:

  • Experience in building and scaling Agile DevOps teams.
  • Familiarity with cost governance and FinOps practices.
  • Exposure to multi-cloud environments or hybrid architectures.
  • Knowledge of security compliance frameworks
  • Experience with agentic AI workflows, integrating into DevOps processes.

 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

NICE

[Temp Description] Why NICE? NICE works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. But, of course, world-class cloud software and incredible customer experience don’t build themselves. Every success at NICE starts with the passionate, collaborative people who work here—all committed to pushing the envelope of what technology can do for our customers, while also striving for individual and collective growth.

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