Hands-On DevOps Group Lead

So, what’s the role all about?

As a hands-on DevOps Group Lead, working within our WFM cloud & on-premises customer experience platform, you’ll combine technical expertise with leadership skills to drive the evolution of our DevOps practices. You will lead and manage a team of DevOps engineers while actively contributing to the design, implementation, and optimization of our cloud infrastructure and CI/CD pipelines. This role requires a strong technical foundation and the ability to guide, mentor, and inspire your team to deliver scalable, secure, and high-performing solutions.

You’ll play a critical role in shaping the team’s strategy, fostering collaboration, and ensuring that our infrastructure and delivery pipelines meet the highest standards of reliability, security, and performance.

How will you make an impact?

• Designing & Implementing scalable, secure, and cost-efficient cloud infrastructure on AWS.
• Leading & Mentoring an Agile team of DevOps engineers, providing technical guidance and fostering a culture of collaboration and continuous improvement.
• Enhancing Infrastructure as Code practices using CloudFormation, Terraform, and CDK for automated, repeatable deployments.
• Optimizing & Automating CI/CD pipelines with tools like Jenkins and GitHub Actions to accelerate delivery and improve reliability.
• Establishing & Maintaining the branching and merging strategies for managing the releases.
• Driving containerization and orchestration strategies using Docker and EKS/ECS for high availability and fault tolerance.
• Developing advanced automation scripts in Python, Groovy, Shell, and JavaScript to streamline operations and eliminate manual tasks.
• Implementing robust monitoring and logging solutions (Prometheus, Grafana, ELK) to ensure proactive issue detection and resolution.
• Collaborating glabally with R&D teams and stakeholders to align infrastructure initiatives with business goals.
• Ensuring compliance and security best practices across infrastructure and application layers.

Have you got what it takes?

• Experience: 7+ years in DevOps or related roles, with at least 2 years in a leadership or mentoring capacity.
• Cloud Expertise: Deep knowledge of AWS services, cloud security, and cost optimization strategies
• IaC Tools: Strong proficiency in CloudFormation and Terraform; AWS CDK experience is a plus.
• Containerization & Orchestration: Hands-on experience with Docker and Kubernetes/EKS/ECS.
• CI/CD: Advanced experience with Jenkins, GitHub Actions, and pipeline optimization.
• Scripting & Automation: Expert-level skills in Python, Groovy, Shell, and JavaScript.
• Monitoring & Logging: Proven ability to implement and manage monitoring solutions like Prometheus, Grafana, and ELK.
• Passion for veveraging AI/ML to optimize DevOps processes, such as predictive scaling, anomally detection, and intelligent automation.
• Leadership Skills: Ability to lead, mentor, and grow a technical team while remaining hands-on.
• Communication: Strong interpersonal and communication skills for effective collaboration across global teams.
• Education: BS in Computer Science, Computer Engineering, Math, related field or 7+ years of professional experience in enterprise application development & engineering.

You will have an advantage if you also have:

• Experience in building and scaling Agile DevOps teams.
• Familiarity with cost governance and FinOps practices.
• Exposure to multi-cloud environments or hybrid architectures.
• Knowledge of security compliance frameworks
• Experience with agentic AI workflows, integrating into DevOps processes.