Support Haitian Creole-speaking members and caregivers through coordination calls, ensuring compliance, and managing visit schedules while documenting all interactions effectively.
**Job Title:** Haitian Creole Care Coordination Specialist
**Location:** Remote (Home-based in Haiti only)
**Employment Type:** Full-Time (40 hours/week)
**Work Schedule:** 9:00 AM to 5:00 PM EST (flexible if needed)
**Position Overview:**
We are seeking an individual freelancer (not an agency or BPO) based in Haiti to join our team as a Care Coordination Specialist. The specialist will support Haitian Creole-speaking members and caregivers through outbound calls, intake follow-ups, and new referral onboarding. This role is essential in reinforcing program expectations, confirming daily visits, addressing no-shows, and performing compliance follow-ups for at-risk members. All interactions must be documented in the CRM system, with SMS or WhatsApp follow-ups sent as appropriate.
**Key Responsibilities:**
- Conduct outbound calls to Haitian Creole-speaking members and caregivers
- Assist with intake follow-ups and new referral onboarding
- Reinforce program expectations and visit schedules
- Confirm daily visits and address no-shows
- Perform compliance follow-ups for at-risk members
- Document all interactions in the CRM system
- Send SMS or WhatsApp follow-ups when appropriate
**Required Qualifications:**
- Fluent in Haitian Creole, French, and English (verbal and written)
- Prior experience in call center, customer service, or patient coordination roles
- Comfortable with high call volumes and structured workflows
- Strong communication and documentation skills
**Preferred Qualifications:**
- Experience in healthcare, home care, or Medicaid-related programs
- Familiarity with CRM systems
- Experience working with remote teams
**Additional Preferences:**
- Reliable and organized
- Comfortable in a fast-paced, process-driven environment
- Experience supporting underserved or diverse populations is a plus
- Stable internet connection and a backup generator required
**Application Requirements:**
- Submit resume
- Provide contact information
- Indicate expected salary range
Fuku is focused on streamlining the transition from legacy systems to modern programming languages, offering enterprise-level AI solutions that also cover code maintenance and documentation. Our services cater to organizations looking to enhance their technological infrastructure and efficiency in a rapidly evolving digital landscape.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Specialist Q&A's