Guest Services Associate, Coastal Charleston

Who we are...

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. 

What we are looking for…

A Guest Services Associate who will be responsible for assisting with the management of the front office including guest experience management, systems management, and supporting property owner requests. This person will need to be organized in order to handle multiple responsibilities at once.

What you’ll do…

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

• Coordinate guest relations, including but not limited to guest check in, concierge services, and reservation information. 
• General upkeep of the office, including management of collateral, office supplies, owner arrival supplies, etc. 
• Complete daily operations checklist 
• Monitor and respond to guest communication and occasional homeowner communication
• Greeting and welcoming guests in the office
• Coordinate with office staff regarding any maintenance
• Key Management and Tracking
• Coordinate daily operational needs with front office staff. 
• Inventory Management
• Home Inspections as needed.
• Deliveries as needed.
• Attend all scheduled meetings where presence is required 
• Adhere to attendance policies and schedules set by the team
• Perform additional responsibilities as required

Requirements

What you’ll bring…

• 2 years front office and/or reservations experience
• Prior vacation rental or real estate experience preferred but not required  
• Excellent organization and time management skills 
• Excellent listening and interpersonal skills 
• Strong attention to detail 
• The ability to work well as a team as well as individually at times 
• Strong tact and diplomacy; interacts with and works cooperatively with associates, property owners and guests 
• Ability to multi-task in a high paced environment 
• Ability to read, speak, write, and understand English 
• Must be adaptable and flexible to change 
• Ability to work a flexible schedule and be able to work weekends and holidays 
• To remain calm and professional at all times 
• Be able to make quick decisions and possess good judgment
• Valid driver’s license required
• Must reside in the designated area.
• Business needs dictate hands on in-market presence.

Benefits

• Hourly pay $18-23/hr, depending on skills & experience

• Generous company-sponsored insurance (medical, dental, vision, life, etc.)
• Flexible paid time off
• Complimentary and discounted stays at AvantStay properties
• Pre-tax retirement savings plans offered via Betterment
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursement
• Mileage reimbursement

When you join AvantStay…

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation.  Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay. 

Equal Employment Always...
We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.