Guest Relations Officer - Japanese Speaking | AYANA BALI

AI overview

Work as a Guest Relations Officer to create memorable experiences for guests by anticipating their needs and ensuring exceptional service and compliance with quality standards.

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Ensure compliance with health and quality standards

Requirements

Only for Indonesian Citizen
Fluent in English and Japanese, with a certified Japanese Language Test (minimum N2)
Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
Fresh Graduates are welcome