Guest Relations Manager

As a Guest Relations Manager at La Residencia, a Belmond Hotel in Mallorca, you're part of a team dedicated to exceeding guest expectations through personalized and seamless experiences. In this role, you will be instrumental in overseeing the guest journey from arrival to departure, proactively engaging with guests, and ensuring every service and amenity contributes to a truly remarkable experience. 

Primary Responsibilities Include  

• Be pivotal in crafting seamless, personalized experiences, ensuring every guest's journey at La Residencia is unforgettable and exceeds all expectations. 

• Proactively engage with guests, anticipate their needs, and swiftly resolve concerns, embodying the hotel's commitment to world-class service and personal connections. 

• Oversee daily operations, representing leadership to ensure smooth hotel functioning and maintaining the highest service quality. 

• Collaborate to design and implement unique details and services that create lasting memories, fostering guest loyalty through personalized luxury. 

• Drive continuous improvement by monitoring guest feedback and ensuring adherence to all quality standards, directly contributing to the hotel's prestigious reputation. 

Requirements

What You Bring:  

• Exceptional interpersonal & anticipation skills: you possess a friendly and approachable demeanor, coupled with strong interpersonal skills to anticipate and fulfill guest needs, ensuring a highly personalized experience. 

• Proactive problem solving & service excellence: proven experience in delivering personalized service and adeptly solving issues proactively, ensuring seamless guest experiences even in complex situations. 

• Composed leadership & creative solutions: ability to remain calm and composed in challenging situations, thinking on your feet to find creative and effective solutions that maintain service fluidity. 

• Strong communication & organizational acumen: excellent communication skills, both verbal and written, combined with robust organizational abilities to manage tasks, convey information accurately, and ensure operational efficiency. 

• Local expertise & curated recommendations: comprehensive knowledge of Mallorca's attractions, dining, and amenities, enabling you to provide expert, tailored recommendations that enhance guest stays. 

Benefits

What We Offer:  

At La Residencia we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: 

• Competitive salaries and health insurance plans  

• Complimentary and preferred rate experiences at our iconic destinations 

• Wellness programs   

• Staff housing, upon availability 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.  

This is your moment. Apply today!   
 

About Us   
La Residencia, A Belmond Hotel, Mallorca is an art-filled haven spread across 12 acres of ancient olive groves, perched beside the UNESCO World Heritage Tramuntana Mountains in the charming village of Deià. Its 70 rooms and suites are each decorated in keeping with the bohemian Mallorcan spirit, with more than 800 artworks by over 85 artists – all of whom have lived and worked in the region.   

The Belmond & LVMH Family  

La Residencia is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.