Guest Relations Manager - Aulus Chania

Welcome to Domes!

Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.

With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.

Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.

Domes Resorts are now hiring for a highly energetic, results-driven and experienced Guest Relations Manager for our new 5* resort, Aulus Chania.

The role:

The Guest Relations Manager at Domes Resorts is responsible for enhancing the overall guest experience by ensuring exceptional service standards and maintaining strong relationships with guests. This role involves overseeing guest interactions, managing guest feedback, and coordinating with various departments to meet guest needs effectively.

Some of the responsibilities:

• Ensure clients are properly greeted upon their arrival
• Ensure and provide flawless, upscale, professional and high-class guest service experiences
• Report customer feedback and provide strategic direction to continuously improve overall rating
• Respond to guests needs and anticipating their unstated ones

• Monitor daily bookings and ensure assigned sunbeds are prepared prior to check-in
• Promptly address guests’ requests
• Actively listen to and resolve complaints
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of services

• Promote all amenities and conveniences
• Manage guest relations team to ensure we comply with all standards and operating procedures

Requirements

Useful to have:

• High School diploma, general education degree or international equivalent required. College degree preferred.

• Proven work experience as Guest Relations in supervisory/management capacity in a luxury property required. Previous guest service and general computer experience preferred. Property Management Software experience preferred.
• Language Skills: Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred.

What you will bring:

• Excellent communication and people skills.
• Good organizational and multitasking abilities.

• Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
• Detail Orientation.
• A team player with a positive can-do attitude and a hands-on, results-driven approach.

Benefits

You will benefit from:

• Competitive Remuneration Package
• Continuous learning and development opportunities
• Friendly work environment

Domes Resorts is an equal opportunity Employer.

All applications will be treated in strict confidentiality. 

Please note: Only short-listed candidates will be contacted.