Guest Relation Manager | season 2026 | Grand Hotel Timeo, a Belmond Hotel

In the role of Guest Relation Manager at Grand Hotel Timeo, a Belmond Hotel, you will be a key leader in delivering personalized service. You will lead the Guest Relations team, ensuring all guests, especially VIPs, feel recognized and exceptionally cared for throughout their stay. If you are a charismatic leader with a passion for exceeding guest expectations, this is your moment. 

Primary Responsibilities Include 

• Leading, training, and motivating the Guest Relation Agents. 

• Overseeing all VIP arrival, in-house, and departure protocols. 

• Managing the daily operations of the Guest Relations desk and hotel lobby presence. 

• Analysing guest feedback and proactively addressing any service gaps. 

• Resolving complex guest complaints with diplomacy and efficiency. 

• Maintaining and updating guest profiles with preferences to ensure personalization. 

• Liaising with all department heads to coordinate guest requests and ensure flawless service delivery. 

Requirements

What You Bring: 

• Proven experience in a Guest Relations management or supervisory role within a 5-star luxury hotel. 

• Strong leadership and team development skills. 

• Exceptional interpersonal and communication skills, with an ability to build instant rapport. 

• A passion for service and a deep understanding of luxury guest expectations. 

• Fluent in Italian and English (both written and spoken). Additional languages are a strong advantage. 

• Proficiency in hotel PMS and guest feedback systems. 

Benefits

What We Offer: 

At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: 

• Seasonal contract according to "C.C.N.L. Settore Turismo - Federalberghi." 
• Corporate Welfare provided. 

• Team social events. 

• Meals provided at our staff canteen during working hours. 

• A unique opportunity to gain experience in a world-class luxury environment. 

• Participation in the hotel's training and development programs. 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

About Us:

Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings. 

The Belmond & LVMH Family 

Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.