Guest relation agent | season 2026 | Grand Hotel Timeo, a Belmond Hotel

As a Guest Relations Agent at Grand Hotel Timeo, you will be a vital member of our dedicated Guest Relations team, playing a crucial role in ensuring every guest receives personalized, anticipatory service from arrival to departure. Under the guidance of the Guest Relations Manager, you will be on the front lines, making each guest, especially our VIPs, feel recognized, valued, and exceptionally cared for. If you possess a genuine passion for luxury hospitality, a keen eye for detail, and a desire to create unforgettable experiences, we invite you to join our team.

Primary Responsibilities Include:

• Providing warm, personalized service, ensuring all guests feel welcomed and special.
• Coordinating personalized experiences for VIPs and special occasions with meticulous detail.
• Assisting guests seamlessly from arrival to departure, including check-in/out and luggage coordination.
• Anticipating guest needs, offering proactive assistance and recommendations for hotel services and local attractions.
• Addressing guest feedback and minor issues promptly, escalating complex concerns to management.
• Maintaining and updating guest profiles with preferences for highly personalized future stays.
• Liaising effectively with all hotel departments for smooth coordination of guest requests.
• Upholding Belmond's high standards of excellence and luxury in every interaction.

Requirements

What You Bring: 

• Proven experience in a Guest Relations role within a 5-star luxury hotel. 
• Excellent communication and interpersonal skills. 
• A polished, professional appearance and demeanour. 
• Strong problem-solving abilities and grace under pressure. 
• Fluent in Italian and English (both written and spoken). 
• Proficiency in hotel PMS and guest feedback systems. 

Benefits

What We Offer: 

At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: 

• seasonal contract according with "C.C.N.L. Settore Turismo - Federalberghi." 
• Corporate Welfare provided. 

• Team social events. 

• Meals provided at our staff canteen during working hours. 

• A unique opportunity to gain experience in a world-class luxury environment. 

• Participation in the hotel's training and development programs. 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

About Us:

Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings. 

The Belmond & LVMH Family 

Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.