Guest Relation Agent

Romazzino, a Belmond Hotel, in the stunning Costa Smeralda, is seeking a talented Guest Relation Agent to join our team for the 2026 season.

You will be dedicated to providing authentic, luxury experiences to our guests in world-renowned destinations, demonstrating care, confidence, curiosity, and a strong sense of community. You are passionate about service and eager to grow professionally.

Working closely with our guests during their stay, you will uncover their preferences and how they want to feel, creating personalised recommendations that enhance their experience.

Responsibilities:

• Create a warm and welcoming environment, anticipating and addressing guests’ needs to elevate their overall experience.
• Serve as a liaison between guests and hotel staff, ensuring effective communication and timely resolution of any requests or concerns.
• Handle guest inquiries, feedback, and concerns promptly and professionally, always seeking solutions to guarantee satisfaction.
• Collaborate with multiple departments to fulfill guest requests and ensure a seamless, enjoyable stay.
• Maintain detailed guest profiles and use insights to personalise interactions, enhancing loyalty and satisfaction.

Requirements

• Fluent in English and Italian; a third language is preferred.
• Professional experience in the same role within a luxury environment.
• Effective communication skills.
• Strong emotional intelligence.
• Collaboration and teamwork.
• Results-driven mindset.
• Adaptability and flexibility.

Benefits

• Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria) ;
• Learning & development activities;
• All meals provided
• Uniform dry cleaning
• Team social events
• Accommodation provided for not residents
• Career opportunities within Belmond

About Belmond

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safari lodges, Belmond invites guests to discover a new pace of travel as they savour time, engage with local culture, and connect with nature and people around them through incomparable experiences and unforgettable stories.

With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 44 properties spread across 25 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. Belmond later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).