Guest Experience Trainee, Romanos, Luxury Collection Resort Costa Navarino 2026

Pilos , Greece
full-time

AI overview

This role offers hands-on training in luxury guest experience service, providing an opportunity to develop key skills in a prestigious hospitality environment.

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the "Mouratoglou Tennis Center", Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

As a Guest Experience Trainee at Costa Navarino, you will embark on an exciting journey of hands-on training and skill development in the dynamic world of Guest Experience service. This traineeship period will provide you with valuable experience, mentorship, and the opportunity to ace the basics on a luxury, 5-star-branded property. 

Join our Traineeship Program at Costa Navarino and kickstart your career in the world of luxury hospitality! We invite you to be part of our dynamic team, where innovation, creativity, and excellence are celebrated daily.

Responsibilities

  • Welcome/farewell guests. Provide guests with all necessary information regarding the Resort and provide accurate information about local attractions and services.
  • Check VIP status of each reservation. Escort guests to the rooms.
  • Assisting in making the necessary arrangements for guest celebrations, creating WOW moments.
  • Liaise with other departments to inform/ follow up regarding any guest problems and/or complaints.
  • Preparing the welcome and departure letters for the guests.
  • Prepare list of VIPs and send to main gate, also placing an alert in OPERA to greet them accordingly.
  • Perform morning rounds at breakfast areas, welcome the guests and assist in case of special requests.
  • Actively promote the online reputation of the hotel by encouraging guests to post reviews on social media.
  • Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times.
  • Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news

Requirements

  • Student or Graduate of Hospitality Studies
  • Ability to deliver memorable services
  • Work under pressure and under supervision
  • Ability to learn hotel systems & other software programs (computer skills)
  • Develop effective working relationships with internal and external stakeholders
  • Ability to speak, write and converse fluently in English
  • Great communication and customer service skills
  • Ability to maintain / adhere to company Brand standards, policies and SOPs
  •  Flexibility / Adaptability / Email etiquette

Benefits

What We Offer:

  • Competitive Compensation Package
  • Private Medical Plan
  • Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
  • Meals Provided On-site

Personal & Professional Growth:

  • Ongoing Training & Development Opportunities
  • Potential for Task Force Assignments Abroad in Marriott Hotels
  • Exposure to an International Work Environment

Wellbeing & Perks:

  • Use of Costa Navarino Facilities (subject to internal policies)
  • Access to the Support Room – Online Wellness Platform
  • Discounts at Marriott Hotels Worldwide

 

Perks & Benefits Extracted with AI

  • Free Meals & Snacks: Meals Provided On-site
  • Health Insurance: Private Medical Plan
  • Marriott Hotels discounts: Discounts at Marriott Hotels Worldwide

COSTA NAVARINO - The prime sustainable destination in the MediterraneanCosta Navarino is located in Greece’s southwest Peloponnese, in one of the most unspoiled and breathtaking seaside landscapes in the Mediterranean. It’s philosophy is driven by a genuine desire to promote Messinia, while protecting and preserving the region’s natural beauty and heritage spanning the millennia.Navarino Dunes, the first area of Costa Navarino, is home to two luxury properties, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino - belonging to Marriott International portfolio of brands, the 18-hole The Dunes Course, the 4000m2 multi-awarded Anazoe Spa & Thalassotherapy, the 5000m2 state-of-the-art House of Events conference centre, together with Navarino Residences, a collection of luxury villas for private ownership and The Residences at The Westin, consisting of fully furnished resort apartments for sale. All share an exceptional selection of dining venues- ranging from local cuisine to pan-Asian culinary delights, specially designed children facilities, a wide variety of sports and outdoor activities, as well as numerous authentic experiences.Navarino Bay, the second area, is home to the 18-hole The Bay Course featuring an earth-sheltered Clubhouse, while an ultra-luxury, all suite and pool villas resort is currently under construction, alongside an upscale, vibrant, lifestyle resort at the nearby site Navarino Waterfront. The development plan for Costa Navarino also includes Navarino Hills, the third area, with two 18-hole golf courses currently under construction. Discover the destination at costanavarino.com.THE ROMANOS, A LUXURY COLLECTION RESORT - Live the ExperienceSet in pristine scenery by the Ionian Sea in Costa Navarino, the prime sustainable destination of the Mediterranean, The Romanos is recognized Top in Greece with Condé Nast Traveler’s 2020 Readers’ Choice Award, while also featuring in 2020 Condé Nast Gold List. The property presents 321 rooms – many with private pools, including the superb Ionian Exclusive suites and villas with 24/7 Butler service and unique amenities. Embark on notable epicurean journeys at select venues, rejuvenate at multi-awarded Anazoe Spa with signature oleotherapy® treatments, experience two world-class golf courses and an impressive array of sports and cultural activities, and discover the natural beauty and heritage of a region with over 4,500 years of fascinating history. View more about the hotel: www.romanoscostanavarino.comTHE WESTIN RESORT COSTA NAVARINO - The ultimate family destinationBeachfront located by the Ionian Sea, in unspoiled land of olive groves and vineyards, The Westin Resort Costa Navarino features 445 rooms and suites with sea, golf or garden views, while all ground-floor units also provide an individual infinity pool. Voted top resort in Europe in Condé Nast Traveler’s 2020 Readers’ Choice Awards, the property offers families countless ways to explore and play; two children hubs, an Aqua Park, an indoor sports arena, refreshing pools and a 1.5 km-long sandy beach, along with a wide variety of sports and outdoor activities, two signature golf courses, a racquet academy and more. Savor nourishing menus at stunning venues, discover authentic cultural experiences, and rejuvenate at the award-winning Anazoe Spa. View more about the hotel: www.westincostanavarino.com

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