Guest Experience Specialist | Female | Luxury Hospitality experience (5-star)

About 2070 Health

W Health has set up India’s first healthcare focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 15 months include Elevate Now, Nivaan Care, Reveal Healthtech and BabyMD.

About the Company - Everhope Oncology

Everhope Oncology is on a mission to transform cancer care by making high-quality treatment more accessible, patient-friendly, and closer to home. Backed by Narayana Health, one of India's leading hospital systems, W Health Ventures, a healthcare venture capital firm, and 2070 Health, a healthcare-focused venture studio, Everhope has secured $10 million in seed funding to establish a nationwide network of medical and surgical oncology facilities.

Starting in Delhi and Mumbai, Everhope plans to expand to 10 cities over the next three years, bringing expert-led early diagnosis, daycare chemotherapy, and surgical oncology to locations where patients need them most.

India faces a growing cancer burden, with over 150 million people expected to be diagnosed in their lifetime. Everhope is tackling this challenge head-on by creating smaller, strategically located centers that eliminate the logistical and emotional barriers to care.

If you're passionate about shaping the future of oncology and want to be part of a high-impact, patient-first organization, join us in building a new era of cancer treatment—one that prioritizes convenience, empathy, and innovation.

We are hiring a Guest Experience Specialist for this venture who will be the first point of contact for patients, ensuring a welcoming and efficient experience. This role involves appointment scheduling, patient coordination, handling phone inquiries, and general administrative tasks to support smooth clinic operations.

Key Responsibilities

• Greet and assist patients with check-in and check-out procedures.
• Manage appointment scheduling and coordinate with doctors and medical staff.
• Answer phone calls, provide information, and handle patient inquiries with professional phone etiquette.
• Maintain and update patient records and clinic databases.
• Understanding of billing, payments, and insurance documentation as needed.
• Ensure the reception area is clean, organized, and patient-friendly.
• Handle general admin office tasks, including filing and correspondence etc
• Follow medical terminology and protocols for patient confidentiality and compliance.

Requirements

• Minimum 6months - 5 years of experience as a receptionist or front office roles at esteemed establishments such as ITC Hotels, Taj Hotels, or other leading luxury hotel chains is preferred.
• Strong communication and interpersonal skills to interact with patients and staff.
• Proficiency in appointment scheduling software and basic computer skills.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Knowledge of medical terminology and healthcare procedures is a plus.
• A warm, professional, and patient-friendly attitude.
• Female candidates preferred for the role as per organizational requirements.