Guest Experience Manager - Splendido a Belmond Hotel, Portofino

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future. 
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection. 

We are looking for a Guest Experience Manager for the next season to join our team. 
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally. 

 
He/She will Report to the Rooms Division Manager.

Main Duties & Responsabilities:

• Be at the heart of our operations, assisting in the seamless day-to-day management of all front-of-house departments, ensuring that our high standards are not just met, but exceeded.
• Welcome each guest with warmth and care, guiding them through their stay with personalized attention that goes above and beyond expectations.
• Analyze guest feedback and create innovative strategies to continually enhance their experience.
• Be the key contact for VIP arrivals, handling pre-arrival preparations and ensuring their stay is impeccable from start to finish.
• Collaborate with travel agents, offering guided tours of our legendary property, and ensure the satisfaction of our partners.
• Build and maintain meaningful relationships with both guests and colleagues, fostering a sense of community and mutual respect.
• Promote our hotel’s unique offerings and activities, helping guests immerse themselves in the full Splendido experience.
• Ensure clear and constant communication between departments, resolving guest requests with grace and efficiency.
  

Requirements

• Proven experience of at least 2-3 years in similar roles like Guest Experience Manager, within luxury 5-star hotels or international chains.
• Bachelor’s degree in Hospitality Management or a related field.
• Leadership skills inspire those around you, and you’re able to motivate teams to deliver their best.
• Fluent command of both Italian and English (written and spoken) is essential. Knowledge of a third language (e.g., French, German, Russian, Arabic) will be considered an advantage.
• You thrive in a fast-paced environment, maintaining grace under pressure while staying focused on the finer details.
• Deep understanding of luxury hospitality standards, particularly Leading Quality Assurance (LQA).
• Excellent proficiency in the Microsoft Office suite (Word, Excel, Outlook).
  

Benefits

• We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 2,  Guest Experience Manager; 

• Start date: February 2026 to End date: December 2026, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path;  

• Salary as by CCNL + increase based on seniorirty and skill level, separate payslip for 13°,14° and TFR;  
• Welfare incentive based on quality goals

• Accomodation

• Bus ticket as benefit for the contract period;   

• Staff cantine;  

• Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages. 

About Belmond:   

Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties. The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking for the future.    

We embrace community spirit and believe in responsible, sustainable tourism Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.   

Join us in our journey to redefine the future of luxury, where tradition and innovation meet to create unforgettable moments.