Guest Experience Manager | Hotel Caruso a Belmond Hotel

Are you a charismatic and passionate individual with a flair for creating unforgettable moments? Do you thrive on exceeding expectations and building genuine connections? If so, we want you to join our team as a Guest Experience Manager! 

We are seeking a dynamic and highly motivated professional to elevate our guest journey. The ideal candidate is a true hospitality enthusiast, dedicated to delivering unparalleled service and making every guest feel uniquely valued. You'll be the heart of our guest interactions, ensuring each stay is memorable and exceptional. 

Reporting to: Rooms Division Manager 

Key Responsibilities: 

• Elevate the Guest Journey: Be the primary point of contact for our guests, providing a warm welcome and ensuring their comfort and satisfaction throughout their stay. Proactively anticipate needs and deliver personalized assistance to create a truly bespoke experience. 

• Operational Excellence: Support the seamless day-to-day operations of the Front Office, upholding the highest standards of service in line with company policies and procedures. This includes efficient guest check-ins and check-outs. 

• Relationship Building: Cultivate sincere and lasting relationships with guests and colleagues, fostering a positive and collaborative environment. 

• Feedback & Innovation: Actively solicit and analyze guest feedback to identify areas for improvement and implement innovative strategies to continuously enhance our overall guest satisfaction ratings. 

• Interdepartmental Collaboration: Ensure exceptional communication and collaboration between all departments, proactively following up on guest requests and resolving any concerns with efficiency and empathy. 

• Promote & Engage: Enthusiastically promote our internal outlets and hotel activities, encouraging guest participation and maximizing their enjoyment of our offerings. 

Requirements

What We're Looking For: 

We are searching for an individual who embodies our values and possesses the following key competencies: 

• Exceptional Communication Skills: A master communicator, both verbally and non-verbally, who can articulate clearly, listen actively, and adapt their style to positively impact guests and colleagues alike. You understand the power of non-verbal cues and can effectively share information to facilitate informed decision-making. 

• High Emotional Intelligence: Possesses a strong self-awareness and the ability to effectively manage and express emotions, fostering harmonious interpersonal relationships. You'll leverage your emotional intelligence to anticipate guest needs, proactively resolve challenges, and constructively provide feedback when necessary. 

• Collaborative Spirit: A natural team player who inspires cooperation, offers support, and shares knowledge respectfully. You are a role model for collaborative working, celebrating successes and recognizing team contributions. 

• Results-Driven with a Guest-Centric Focus: Sets clear goals and utilizes resources effectively to consistently deliver an exceptional and high level of service. You are driven by a passion to anticipate and exceed guest expectations at every turn. 

• Adaptability & Resilience: Thrives in a dynamic environment, expertly managing multiple demands and tasks while maintaining composure under pressure. You embrace change and innovation, supporting continuous improvement. 

• Global Perspective & Inclusivity: Demonstrates respect and inclusivity towards all individuals, regardless of background, fostering an environment where everyone feels valued. 

Required Qualifications: 

• Hotel Management Software: Proficiency in Hotel Management software such as Scrigno or similar systems is preferred. 

• Tech-Savvy: Excellent PC and Social Media skills are essential. 

• Multilingual: Fluent in Italian and English, with a proficiency in a third language being a distinct advantage. 

• Professional Background: Proven professional experience or a strong academic background within the hospitality industry. 

• Strong Communication: Demonstrated ability to communicate effectively and build rapport. 

• Growth Mindset: A genuine desire to grow and develop a long-term career within the hospitality business. 

Benefits

What We Offer:

At Hotel Caruso we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Seasonal Labor contract according to C.C.N.L. Settore Turismo

• Complimentary nights worldwide as per Belmond Discovering policy

• Career opportunities within Belmond

• Complimentary meals on duty

• Uniforms dry cleaning

• Lodging and residence cleaning for non residents

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today!

About Us

Caruso, a Belmond Hotel, is a romantic haven set high above the Amalfi Coast. This elegant 11th-century palace boasts lush, layered grounds, access to a private beach and cinematic panoramas between sea and sky. One of the world’s most iconic wedding destinations, Hotel Caruso is a dream-like setting for dazzling memories.

“With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional”

The Belmond & LVMH Family

Caruso, a Belmond Hotel, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.