Guest Experience Intern - season 2026 - Grand Hotel Timeo

 For the role of Guest Experience Intern at Grand Hotel Timeo, a Belmond Hotel, we are seeking an exceptional and dynamic profile, eager to learn and contribute to elevating every aspect of our guest journey. This role offers the opportunity to support the management and innovation of all guest-facing touchpoints, from initial welcome to departure, ensuring every interaction exceeds expectations. The ideal candidate will be proactive, passionate about hospitality, and dedicated to contributing to the creation of unforgettable experiences through meticulous attention to services and personalized care.

Primary Responsibilities :

• Supporting the implementation of all guest experience initiatives and strategies.
• Assisting in continuously reviewing and enhancing services to meet guest needs.
• Collaborating on mapping and optimizing the entire guest journey for delightful experiences.
• Contributing to a personalized approach to guest service, helping to accommodate individual preferences.
• Working closely with all departments for seamless communication and cohesive guest satisfaction.
• Supporting the maintenance of the highest standards of quality and presentation for all guest areas and amenities.
• Collaborating on gathering and analyzing guest feedback to drive continuous improvement.
• Assisting in managing resources and budget allocation relevant to guest experience.

Requirements

What You Bring: 

• Strong interest and desire to gain experience in guest services or a supporting management role within luxury hospitality.
• Familiarity with or eagerness to learn luxury service standards and guest relations.
• Excellent communication skills in English and in Italian - other languages is a plus.
• Ability to work well under pressure, with good problem-solving skills and a proactive approach.
• Desire to develop leadership abilities and inspire others to deliver outstanding service.
• Flexibility to work evenings, weekends, and holidays as required.

Benefits

What We Offer: 

At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: 

• Monthly allowance. 

• Training and development opportunities. 
• Team social events. 

• Meals provided at our staff canteen during working hours. 

• A unique opportunity to gain experience in a world-class luxury environment. 

• Participation in the hotel's training and development programs. 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

About Us 

Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings. 

The Belmond & LVMH Family 

Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.