Guest Experience Agent, Romanos, a Luxury Collection Resort Costa Navarino(2026)

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

The Romanos, a Luxury Collection Resort is looking for a Guest Experience Agent. The selected candidate will play a crucial role in ensuring a seamless arrival process by warmly greeting guests and creating memorable first and last impressions. They will provide personalized services, escorting guests to their rooms and managing any complaints that arise during their stay, with a strong emphasis on prioritizing guest satisfaction. Additionally, the candidate will arrange amenities for special occasions and efficiently promote all resort facilities, enhancing the overall guest experience.

Responsibilities

• Welcome/farewell guests. Provide guests with all necessary information regarding the Resort and provide accurate information about local attractions and services.
• Check VIP status of each reservation. Escort guests to the rooms.
• Making the necessary arrangements for guest celebrations, creating WOW moments.
• Effectively manage and record guest complaints and follow up to ensure proper resolution was offered. Liaise with other departments to inform/ follow up regarding any guest problems and/or complaints.
• Prepare list of VIPs and send to main gate, also placing an alert in OPERA to greet them accordingly.
• Perform morning rounds at breakfast areas, greeting the guests and assist in case of special requests.
• Actively promote the online reputation of the hotel by encouraging guests to post reviews on social media.
• Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times.
• Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news

Requirements

• Minimum of 1 year of experience in the hospitality industry, preferably with Front Office experience in a five-star hotel
• Associate's degree (IEK) or a two-year technical certificate
• Proven ability to deliver exceptional and memorable service
• Skilled in managing challenging and high-pressure situations while working under supervision
• Proficient in operating hotel systems and various software programs (strong computer skills)
• Capable of fostering effective relationships with both internal and external stakeholders
• Fluent in Greek and English, with strong written and verbal communication skills
• Excellent customer service and communication abilities
• Committed to maintaining company brand standards, policies, and standard operating procedures (SOPs)
• Demonstrates flexibility, adaptability, and professionalism in email communication

Benefits

What We Offer:

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide