AppZen, Inc.
GTM Operations Manager
TLDR
Drive critical cross-functional operations and manage Sales, Marketing, and Customer Success functions to implement operational excellence and optimize processes.
Responsibilities and Ownership:
Strategic Program Management & Cross-Functional Leadership:
● Lead high-impact, cross-functional revenue programs that align HQ and regional teams around shared business outcomes.
● Drive structured program management frameworks (e.g., OKRs, cadences, standups) to keep teams aligned, accountable, and moving forward.
● Anticipate roadblocks and proactively surface risks, dependencies, and solutions to ensure forward momentum on critical initiatives.
● Collaborate closely with HQ stakeholders to ensure cohesive prioritization, transparency, and strategic decision-making across global revenue operations. Communication & Executive Alignment
● Serve as a trusted partner and liaison to HQ leadership—synthesizing GTM insights, translating business priorities into operational plans, and communicating impact clearly.
● Lead recurring touchpoints and standups to maintain strong communication loops between regional teams and global leadership.
● Build narrative-driven reporting and storytelling that turns complex metrics into compelling insights and action plans.
Team Coaching & Revenue Operations Leadership:
● Mentor and develop a high-performing team of RevOps professionals, with a strong focus on adaptability, stakeholder management, and analytical excellence.
● Create career growth paths and deliver ongoing coaching to help team members become strategic operators in their own right.
● Foster a culture of collaboration, transparency, and accountability—ensuring the team is both empowered and aligned.
Systems, Processes & Operational Scale:
● Continuously improve end-to-end GTM systems and processes to enable scale, improve execution, and enhance collaboration across Sales, Marketing, and Customer Success.
● Oversee the integration and optimization of the tech stack (CRM, marketing automation, BI tools), ensuring operational efficiency and reliable data integrity.
● Ensure process documentation is up to date and leveraged as a source of truth across all functions.
Revenue Forecasting, Reporting & Insights:
● Deliver timely, executive-ready insights through bespoke reporting and dashboards, helping drive strategic decision-making and accountability.
● Support annual and quarterly planning cycles by leading data-informed modeling and target-setting discussions across global teams.
Requirements:
● Minimum of 5 years of previous operations experience in similar roles
● Bachelor’s degree in computer science, engineering, or equivalent preferred
● 5+ years’ experience in project management, analytical problem-solving capabilities, previous operational excellence experience, and a demonstrated track record of implementing operational improvements
● Experience in fast-paced SaaS companies working with global teams
● Strong organization skills with demonstrated ability to drive a standard approach across multiple groups
● Creative problem-solving, able to take a hands-on approach to building enablement solutions in a fast-moving environment
● Demonstrated project management capability in a highly matrixed organization, including vendor contributions
Strategic Thinking:
● Strong strategic and analytical skills with the ability to identify opportunities and solve complex problems.
● Proven track record of developing and implementing successful operational strategies
● Leadership and Communication:
● Excellent leadership skills with the ability to motivate and inspire teams.
● Strong interpersonal and communication skills to collaborate effectively with stakeholders at all levels
● Solid organizational skills and business acumen
Results-Oriented:
● Proven ability to drive results and meet or exceed targets and objectives.
● Data-driven mindset with a focus on performance metrics and continuous improvement
Industry Knowledge:
● Solid understanding of the sales, marketing, customer success, and business operations functions
● Experience working within SaaS technology companies
We would love to hear from you if you are a self-driven and experienced operations professional passionate about driving business growth and operational excellence. Join our team and contribute to our ongoing success.
AppZen builds autonomous spend-to-pay software that leverages artificial intelligence to help organizations efficiently understand and manage their enterprise spending. Targeting global enterprises, including a third of the Fortune 500, AppZen streamlines financial processes by integrating with existing systems, enabling smarter decision-making and reducing fraud and waste.
- Founded
- Founded 2012
- Employees
- 201-500 employees
- Industry
- Internet Software & Services
- Total raised
- $100M raised
Operations Manager