GTM Architecture Lead

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Global GTM Operations team is responsible for overall productivity and effectiveness of the sales organization, partnering closely with the sales team and teams across Stripe to drive initiatives.  Within the Sales Strategy and Operations team, the Global Product Sales Strategy and Operations team is aligned to each of Stripe’s Product Pillars (Revenue Automation, Money Management and Payments) and are heavily focused on partnering with both GTM and Product to drive the rhythm of business, strategic initiatives, bi-annual planning and execution. We advance the sales policies, processes and tools to drive revenue and growth. Within Stripe, the goal of the Product sellers is to help users understand Stripe’s specialised offerings and recommend the right Stripe solutions and implementation path.

This is a newly created incredible opportunity that will be focused on ensuring that our processes, systems and data infrastructure are scaling and being developed in line with the strong investment in the Product Sales organisation.  You will partner across a wide range of cross functional teams (Product Sales Strategy and Operations, Product Operations, Seller Systems, GTM Analytics, GTM Datamart and Finance) to ensure that Stripe wide processes are adapting to increased Sales Specialisation

What you’ll do

Our team is growing rapidly and the majority of our near term focus is on building business foundations, which entails a focus on operational projects (process design, business cadences, systems work). This GTM Architecture Lead role works closely with Product Sales Strategy and Operations Business Partners and Analysts on everything related to the flow of data throughout the sales funnel and will drive scale for the team.  In addition to engaging with the wider GTM Strategy and Operations team, you will also be collaborating with numerous cross-functional stakeholders from across the globe, including: finance operations, product and system operations and customer success and renewals operations.

Responsibilities

• Work cross-functionally to investigate and conduct analysis on data, system and operational issues
• Driving root cause analysis and designing processes to fix fundamental GTM data issues
• Create systems to capture, prioritize and track user requirements
• Design and run complex processes across product and operational teams
• Drive critical projects and initiatives and drive alignment with cross-functional teams across the organization by developing detailed project plans with activity based milestones
• Facilitate project/program retrospectives and then implement the changes needed
• Build with a mindset of scale and flexibility for all internal and external stakeholders
• Partner with other teams to help them execute on important strategic initiatives or drive operational scale and efficiency
• Build and communicate out bi-weekly program efficacy and efficiency metrics to leadership and partnering orgs

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 11+ years experience in similar or related technology roles, or ideally in a multi-product or platform company
• 3+ years of experience building or supporting GTM processes, workflows, data and systems, including Salesforce and other Sales productivity tools
• Previous experience building and executing programs from scratch and measuring their impact
• Experience in Salesforce.com as a user and report developer
• Comfort operating with incomplete or varying data, and adaptability and proactivity to prioritize activities based on shifting business needs
• Excellent analytical, presentation experience, and executing presence, influencing across all levels 
• Strong project-management skills, with the ability to handle multiple, high-priority projects in a highly demanding environment
• An ability to seamlessly transition from strategy, high level to very detailed, and a willingness to “roll up your sleeves”

Preferred qualifications

• MBA or higher degree in an analytical field
• Prior experience at a high growth stage Internet/software company or FinTech
• Experience at a company with a global user base 
• Previous experience in sales or process architecture roles