Growth Operations Manager

At ServBeyond, we’re a mission-driven team supporting federal, state, and commercial clients with innovative solutions in IT services, digital transformation, and strategic operations. We’re seeking a Growth Operations Manager to be an individual contributor and support the execution of ServBeyond’s growth strategy by providing hands-on operational, analytical, and content support across the business development, capture, proposal, and marketing lifecycle.

About the Role

The Growth Operations Manager role is designed for a GovCon-savvy professional who can translate market intelligence and customer context into actionable growth support, enabling high-quality customer engagements, informed pursuit decisions, and consistent, polished messaging. This role is critical to ensure ServBeyond’s growth engine is informed, coordinated, and execution ready. The Growth Operations Manager acts as a force multiplier, helping leadership and technical teams stay focused on high-value opportunities while presenting a polished, credible, mission-aligned presence to customers and partners. The role works closely with the Vice President of Digital Services, BD/Capture leadership, technical SMEs, and proposal teams to ensure ServBeyond presents a credible, coordinated, and compelling presence across the federal and state/local market. 

Key Responsibilities 

Customer Engagement & Briefing Support 

• Support preparation for customer briefings, demos, and capability discussions, including agenda development, talking points, demo coordination, and leave-behind materials 

• Assist in tailoring briefing materials to specific agency missions, customer personas, and procurement contexts 

• Coordinate input from technical SMEs, partners, and leadership to ensure meetings are well-prepared and outcome-oriented 

Pipeline Data Entry, Research, & Market Intelligence 

• Conduct ongoing research on active and emerging opportunities in the pipeline using sources such as SAM.gov, GovTribe, agency portals, and public forecasts 

• Monitor and comb opportunity portals for Sources Sought, RFIs, Draft RFPs, and market research notices 

• Evaluate agency forecasts, budget signals, and procurement trends to identify near- and mid-term growth opportunities 

• Summarize findings in clear, executive-friendly formats that inform capture and pursuit decisions 

• Enter new and maintain existing opportunity records in the SharePoint Pipeline 

• Prepare structured pursuit assessments and market research summaries that help leadership determine whether to engage on an opportunity 

• Build concise cases for pursuit that outline customer need, strategic fit, competitive landscape, and ServBeyond relevance 

• Support early capture activities by gathering background on incumbents, partners, customer priorities, and acquisition posture 

Proposal & Capture Enablement 

• Provide editing and white-glove support to proposal volumes to improve clarity, compliance, tone, and consistency 

• Help build and maintain proposal templates, boilerplate content, and reusable artifacts aligned to ServBeyond’s value proposition 

• Assist, as needed, with resume formatting, key personnel write-ups, and capability statement development 

• Ensure proposal and capture materials reflect a consistent narrative, win themes, and brand voice 

Industry Awareness & Event Intelligence 

• Remain abreast of industry events, conferences, agency days, and networking forums relevant to ServBeyond’s target markets 

• Track where ServBeyond should have strategic representation (attendance, sponsorship, speaking, or partner engagement) 

• Support pre- and post-event preparation by developing briefing notes, talking points, and follow-up summaries 

Content Development & Messaging Consistency 

• Support content creation for growth-related materials, including thought leadership snippets, capability highlights, and customer-facing messaging 

• Assist with social media and external content development (e.g., LinkedIn posts, event announcements, milestone highlights) to ensure consistency in messaging 

• Help align external communications with ServBeyond’s positioning, priorities, and growth narrative
  

Qualifications 

Required

• 8+ years of experience in Government Contracting, with exposure to BD, capture, proposals, or growth operations 

• Working knowledge of federal procurement processes, including RFIs, Sources Sought, forecasts, and competitive positioning 

• Ability to understand and articulate customer agency missions, stakeholder relationships, and GovCon dynamics 

• Strong writing, editing, and synthesis skills; able to turn complex inputs into clear, professional outputs 

• Highly organized, detail-oriented, and comfortable managing multiple workstreams in parallel 
• Proficient with common GovCon tools and platforms (e.g., SAM.gov, GovTribe, SharePoint, Microsoft Office) 

Preferred 

• Experience supporting digital services, IT modernization, CX/contact centers, ServiceNow, or enterprise platforms 

• Prior experience supporting small to mid-sized GovCon firms in growth or operations roles 

• Familiarity with proposal color reviews, compliance checks, and capture planning activities 

• Comfort working in fast-moving, growth-oriented environments with evolving priorities 

Success Measures (First 6–12 Months) 

• Improved quality and consistency of customer briefings, demos, and growth materials 

• Timely identification and synthesis of market research and pipeline opportunities 

• Clear, well-structured pursuit recommendations supporting leadership decision-making 

• Enhanced proposal quality through strong editing, templates, and reusable content 

• Consistent external messaging across proposals, capability materials, and social platforms 

Work Environment & Benefits

• Hybrid work flexibility – 1 day a week in the office to maintain collaboration
• Health, Dental, Vision, and Life Insurance
• 15 days paid time off
• 10 Paid Holidays
• 401(k) with employer contributions
• Professional development opportunities

Salary Range

The salary range for the Growth Operations Manager position is competitive and commensurate with experience, typically between $130,000 – $140,000 annually, plus bonus, depending on experience, education, and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement plans, and career development opportunities.

Equal Employment Opportunity

ServBeyond Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Americans with Disabilities Act (ADA) Requirements

ServBeyond Solutions is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability to apply for a position with us, please email us at [email protected].

The physical demands described below represent the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. The employee is regularly required to speak or listen and frequently uses hands or fingers to handle objects, tools, or controls. Occasionally, the employee must stand, walk, sit, and reach with hands and arms, as well as lift or move objects weighing up to 25 pounds. Specific vision abilities include close vision, distance vision, and the ability to adjust focus, with the noise level in the work environment usually being low to moderate.